Thu,23Mar2017

Question: Are there any additional charges to be paid at the site ?

Answer: It varies from site to site. At Le Panoramic, La Garangeoire, Le Ruisseau, Vilanova Park, Turiscampo and La Torre del Sol there are no additional site fees or local taxes for you to pay. At our other sites in France where we are working in partnership with France’s leading tour operator, Homair, you will need to pay the local tourist tax, “taxes-de-sejour” directly to the campsite.

At most sites you will be asked to leave a cautionary deposit, usually between €100 - €250, fully refundable upon you leaving the mobile home in clean and satisfactory state with complete inventory.

Question: What if we break something ?

Answer: We expect customers to replace simple items like glasses or cups. If the breakage is more serious tell the Representatives or Reception and they will advise you appropriately.

Question: What is the situation regarding cleaning of our mobile home ?

Answer: As part of our approach to keeping costs down and thus offering outstanding
value we ask all our customers to clean their mobile home before they leave. This includes defrosting the fridge, cleaning all working surfaces and floors. All cutlery, crockery and kitchen utensils must be left clean. Hob, shower, washbasin and WC must be left clean. In summary, the mobile home must be left in a clean, complete and satisfactory state ready for occupancy by the next customer.

Question: Do you have Representatives on site ?

Answer: At Vilanova Park and Le Ruisseau we have our own EuroParcs Representatives.
At La Garangeoire, Le Panoramic and La Torre Del Sol we contract for the local site management to provide the on-site service to our customers. You are treated as though
you are one of the site’s own customers and you are able to deal directly with Reception
staff and management in terms of information, advice and any maintenance matters such
as replacing gas bottles.

At our other sites that are operated by our partner Homair your on-site service will be provided by Homair’s representatives.

Most sites have animation programmes (activities) for both children and adults and our customers are entitled to participate in them. Most are free, there are exceptions such as horse riding and archery classes for which a fee is payable direct to the campsite.

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