Mon,11Dec2017

Question: Are there any additional charges to be paid at the site ?

Answer: It varies from campsite to campsite. At Le Ruisseau, Vilanova Park, Marjal Costa Blanca and La Torre del Sol there are no local taxes for you to pay. At our other campsite  you will need to pay the local tourist tax directly to the campsite.

At most sites you will be asked to leave a cautionary deposit, usually between €100 - €250, fully refundable upon you leaving the mobile home in clean and satisfactory state with complete inventory.

Question: What if we break something ?

Answer: We expect customers to replace simple items like glasses or cups. If the breakage is more serious tell the Representatives or Reception and they will advise you appropriately.

Question: What is the situation regarding cleaning of our mobile home ?

Answer: As part of our approach to keeping costs down and thus offering outstanding value we ask all our customers to clean their mobile home before they leave. This includes defrosting the fridge, cleaning all working surfaces and floors. All cutlery, crockery and kitchen utensils must be left clean. Hob, shower, washbasin and WC must be left clean. In summary, the mobile home must be left in a clean, complete and satisfactory state ready for occupancy by the next customer.

Question: Do you have Representatives on site ?

Answer: At Vilanova Park, Marjal Costa Blanca, La Garangeoire and Le Ruisseau we have our own EuroParcs Representatives. At all other campsites we contract for the local campsite management to provide the on-site service to our customers. You are treated as though you are one of the campsite’s own customers and you are able to deal directly with reception staff and management in terms of information, advice and any maintenance matters suchas replacing gas bottles.

Most campsites have animation programmes (activities) for both children and adults and our customers are entitled to participate in them. Most are free, there are exceptions such as horse riding and archery classes for which a fee is payable direct to the campsite.

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