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Terms
and Conditions Alternatively call us on one of the numbers shown below. UK 0870 109 59 69 (National rate) IRELAND 1 800 805 905 INTERNATIONAL +44 (0)870 109 59 69  |
Question: What
are EuroParcs booking Terms and Conditions ? The following Booking Conditions form the basis of your contract with EuroParcs Limited. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” means EuroParcs Limited. 1. Making Your Booking To make a booking, you must complete our Booking Form. This must be signed by the first named person on the booking (“the party leader”). The party leader must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By signing the Booking Form the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. All bookings are accepted subject to these Booking Conditions. The completed signed Booking Form must then be sent to us together with the payments referred to in clause 2 below. Once we have received your Booking Form and all appropriate payments we will, subject to availability, confirm your holiday by issuing confirmation. This confirmation will be sent to you. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect as it may not be possible to make changes later. 2. Payment In order to confirm your chosen holiday a deposit of £100 per booking (or full payment if booking within eight weeks of departure) must be paid at the time of booking. If you wish to purchase the insurance policy we offer all applicable premiums must also be paid at the time of booking (you must be insured - see clause 7). The balance of the holiday cost must be received by us not less than 8 weeks prior to departure. This date will be shown on the confirmation. Reminders are not sent. If we do not receive all payments due in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable. 3. Your Contract A binding contract between us comes into existence when we despatch our confirmation to you. This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales only. Changes to these Booking Conditions will only be valid if agreed by us in writing. 4. The Cost Of Your Holiday We reserve the right to increase or decrease the prices of unsold holidays at any time. The price of your chosen holiday will be confirmed at the time of booking. We promise not to levy any surcharges. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. 5. Changes By You Should you wish to make any changes to your confirmed holiday you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of £25 per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. No amendment fee will be payable in respect of changes of your address or vehicle except where the vehicle change may result in higher fees being paid for your ferry / Eurotunnel crossings. 6. Cancellation By You Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our office. As we incur costs from the time we confirm your booking and may be unable to re-sell your holiday the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage this is calculated on the basis of the total accommodation cost payable by the person(s) cancelling excluding insurance premiums and any amendment / cancellation charges which have already been incurred. If your booking includes ferry crossings , Eurotunnel or car hire the cancellation terms for the transport element are in accordance with those of the relevant supplier since we act as an agent for them and not as principal. Insurance premiums and amendment / cancellation charges are not refundable in the event of the person(s) to whom they apply cancelling. |
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Period
before departure within which written
notification of cancellation is received by us More than 56 days 29 - 56 days 15 - 28 days Less than 15 days |
Cancellation
charge shown as % of accommodation cost deposit only 33% 66% 100% |
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| Depending
on the reason for cancellation, you may be able to reclaim these
cancellation charges (less any applicable excess) under the terms
of your insurance policy. Claims must be made directly to your insurance
company. If any member(s) of your party is/are prevented from travelling, the person(s) concerned will be able to transfer their place to someone else (introduced by you) providing the following requirements are complied with. We must be notified of the transfer(s) not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of £25 must be paid before the transfer can be effected. 7. Insurance We consider adequate travel insurance to be essential. Details of the insurance we offer are available on request. If you decide not to purchase this insurance, you must give details of your alternative policy (insurer and policy number) on our Booking Form. If you fail to do so we will add the appropriate premiums for the personal travel insurance we offer to the cost of your holiday . These premiums must be paid as soon as possible as cover will not be effective until we receive all applicable premiums in full. If travelling by car we strongly recommend you take out motoring breakdown assistance insurance. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check alternative insurance policies. 8. Changes And Cancellation By Us We start planning the holidays we offer many months in advance. Occasionally, we may have to make changes both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after the date the balance of the cost of your holiday must be paid where either you have failed to make all payments due in full and on time or where we are forced to do so as a result of unusual and unforeseeable circumstances outside our control. We will not cancel after this date for any other reason. Whilst most changes are minor, occasionally we have to make a significant change, for example a change of site or ferry route or change of ferry time by more than 12 hours. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:- (a) for significant changes to accept the changed arrangements or (b) purchasing an alternative holiday from us of a similar standard to that originally booked if available ( if the chosen alternative is less expensive than your original one we will refund the difference, but if it is more expensive we will ask you to pay the difference) or (c) cancelling or, if we cancel, accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us. Please note, the above options are not available where any change made is a minor one. Where a change or cancellation relates to a transport element (ferry / Eurotunnel / car hire) liability is as set out in the relevant supplier’s terms and conditions. If we have to make a significant change or cancel on or after the date the balance of the holiday cost must be paid, we will pay you compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. |
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Period
before departure a significant
change or cancellation is notified to you 15 - 56 days Less than 15 days |
Compensation per party £40 £80 |
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| In
all cases our liability for significant changes and cancellations is
limited to offering you the above mentioned options and, where applicable,
compensation payments. We regret we cannot pay any expenses, costs
or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel more than 8 weeks before departure. No compensation will be payable if we cancel as a result of your failure to make all payment due in full and on time. Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. 9. Force Majeure We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by "force majeure". In these Booking Conditions "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. 10. Our Liability To You (1) Some accommodation, all transport and other services we arrange on your behalf belong to and are managed by independent suppliers. However, subject to these Booking Conditions, we accept responsibility should you or any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except where any failure to perform or improper performance of the whole or any part of our contract was due to:- (a) the act(s) and/or omission(s) of the person(s) affected or (b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or (c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care. (2) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you or any member of your party on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £30 per person affected as you are assumed to have taken out adequate insurance at the time of booking. Please also see clause 10(5) below. (3) It is a condition of the acceptance of liability set out in clause 10(1) of these Booking Conditions that you notify us of any claim you and/or any member(s) of your party has in accordance with clause 11 “Complaints And Problems”. For all claims any person(s) to whom any payment is made (and their parent or guardian if that person is aged under 18) must assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide us and our insurers with all assistance we may reasonably require. (4) Please note we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses. (5) In all cases, our liabilities in respect of sea and rail carriers and the services they provide are limited as if we were carriers within the applicable international conventions (e.g. Athens Convention for travel by sea ) . For all claims which result from international carriage, compensation can only be paid in those situations where the carrier concerned would be obliged to pay compensation under the relevant international convention were a claim made against that carrier in that particular situation. 11. Complaints And Problems In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. In addition you must notify us at our office by telephone and/or fax as soon as possible. Until we know about a problem or complaint we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 30 days of your return to the UK giving your booking reference and full details of your complaint. For all complaints and claims that do not involve personal injury, illness or death we regret we cannot accept any liability if you fail to notify the complaint or claim entirely in accordance with this clause. 12. Behaviour / Site Rules When you book with us you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the relevant owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people and to observe the site rules. If in our reasonable opinion or in the reasonable opinion of any other person in authority, for example a site manager, you or any member of your party behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any third party or damage to property or are in breach of the site rules we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. 13. Conditions Of Suppliers Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. 14. Special Requests And Medical Problems If you have any special request you must advise us at the time of booking and clearly note it on your Booking Form. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise any request will be complied with unless we have specifically confirmed this in writing. Confirmation that a special request has been noted or passed onto the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed all special requests are subject to availability. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation. 15. Passports, Visas & Health Requirements You (all persons on the Booking Form) need to have a valid passport(s). Information on health is contained in the Department of Health leaflet T7.1 (Health advice for travellers) available from your local Department of Health office and on-line. You should obtain a European Health Insurance Card (EHIC) prior to departure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. British citizens do not need a visa for France or Spain. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. 16. Financial Security In acorance with previsions of The Package Travel, Package Holidays and Package Tours Regulations 1992 deposits and balance payments for package holidays are held in a separate trust account until your package holiday is completed. In the unlikely event of our insolvency before your package holiday the monies you have paid are secure and will be refunded. If insolvency occurs during your package holiday and as a consequence you incur additional costs, including repatriation, these will be refunded out of the monies you have paid held in the trust account. 17. Brochure Accuracy Please note, the information and prices shown in our brochure and price list may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and price list at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. 18. Delay We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. 19. Safety Standards Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may be lower. |
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