EuroParcs Holidays COVID-19 Communication
What if Government advice remains not to travel to the country ?
If advice to avoid all but essential travel applies two weeks before the start of your holiday, we will contact you to discuss the situation. If it is not possible for your holiday to proceed we will issue you with a Redeemable Voucher for the full value of payments already made. The Redeemable Voucher will be valid for 2020 and 2021.
What if the campsite is not permitted to open due to the coronavirus pandemic ?
We will issue you with a Redeemable Voucher for the full value of payments already made. The voucher will be valid for 2020 and 2021
Can I get a refund instead of a voucher ?
We understand that some customers may prefer a refund. However, given the unprecedented circumstances we have to adopt exceptional measures. Plainly, the situation arises as a result of “ force majeure” - an unforeseeable event that renders the fulfilment of the contract impossible or impracticable - and in such circumstances there is no entitlement to compensation.
Our policy of issuing Redeemable Vouchers is intended to enable us to preserve the value of payments made by customers and to get through this crisis and to continue offering excellent value holidays to our customers.
I want to cancel my booking now – what is the position ?
If you decide to cancel now, cancellation costs apply at the time of cancellation in accordance with the terms of our Booking Conditions. If you have paid more than the normal deposit we will issue a Redeemable Voucher for the additional amount paid. The voucher will be valid for 2020 and 2021.
My holiday isn’t due until June / July / August / September / October. What should I do ?
It is impossible to predict with any certainty the situation at the time of your scheduled arrival date.
We suggest you keep your booking at the moment and we will contact you nearer the time when we hope we will all be better informed as to the overall situation.
My balance is due shortly, what is the situation ?
We have delayed balance due dates by 6 weeks – from 10 weeks before arrival to 4 weeks before arrival - and we will consider further delays if the current uncertainty still prevails. We do not expect customers to pay balances until there are reasonable grounds for considering their holidays can be taken.
What is the situation if I have booked flights or ferries myself ?
You should contact the relevant airline / ferry company directly.