Quality mobile home holidays in Europe

               EuroParcs Holidays COVID-19 Communication

Updated 14/08/2020

We understand that you may have questions and concerns about your forthcoming holiday.

The FCO advises against all non-essential travel to mainland Spain & France. The FCO is not advising those already in Spain or France to leave or cut short their stay. If you are returning to the UK from either of these countries you will be required to self-isolate for 14 days on your return to the UK.

There is no self-isolation required when returning from Italy as FCO advice for these countries has not changed in this respect.

We continue to monitor the situation daily with the safety of all our customers and colleagues paramount.

For all customers due to be arriving in  August we will be in touch in the next few days. For customers arriving in September – December period we will be in touch over the next few weeks in arrival date order.

We are setting out some FAQs that are intended to help answer some of the understandable questions customers will have.

What if Government advice remains not to travel to the country ?

If UK customers decide that they do not wish to travel then normally payments made are non-refundable. However, given the circumstances as a gesture of goodwill we will issue a Goodwill Voucher valid for 2020, 2021 and 2022.

For Irish customers we continue to monitor official travel advice on a daily basis. If Irish customers are unable to travel due to Irish Government advice then in the circumstances we will issue Goodwill Vouchers.

If I don’t want to travel or am unable to travel can I get a refund instead of a voucher ?

We understand some customers may prefer a refund. However, given your holiday is available then if you are unable to proceed or don’t want to proceed with your holiday you are cancelling your holiday and in normal circumstances standard cancellation charges would apply.
Our policy of issuing Goodwill Vouchers is in recognition of the unprecedented circumstances associated with Covid-19.

My balance is due shortly, what is the situation ?

We are now delaying balance due dates by 4 weeks – from usual 10 weeks before arrival to 6 weeks before arrival.

What is the situation if I have booked flights or ferries myself ?

You should contact the relevant airline / ferry company directly.

Useful Links:

FCO - https://www.gov.uk/foreign-travel-advice

DFA - https://www.dfa.ie/travel/