EuroParcs
Secret Parcs

All holiday parks in the Netherlands, Luxembourg, Germany and Belgium participate in Secret Parcs. Would you prefer to go to Austria? Then choose the 2- or 4-person accommodation in Austria. That way, you're guaranteed a holiday in Austria!

When you book a Secret Parc, you don't know what accommodation you might end up in. You can stay in a Tiny House, in a chalet or in a bungalow. It may happen that you are placed in a larger accommodation than your travel party is. When you book an accommodation through SecretParcs, unfortunately we cannot take into account preferences for disabled accommodation.

It is not possible to indicate a preferred park, location or facility. However, you can choose a theme: nature, family, city or water. This is based on availability per type. Please note: if you choose a Comfort Room, Guaranteed Austria, or a camping pitch, it is not possible to book a theme.

Yes, to book multiple properties at SecretParcs, please contact our guest services. We will then ensure that you stay with the entire party at the same park. If multiple individual reservations are made this will not be taken into account.

Shortly before arrival you will know to which holiday park you will leave. If you book less than 7 days before arrival, you will hear at least one day before departure.

Pets are allowed and can be added in the booking process. A maximum of two pets are allowed per accommodation.

A maximum of 1 baby is permitted in the 4-, 6-, 8-, and 12-person accommodations. No babies are allowed in the 2-person accommodations.

Should you prefer to give us a push in the right direction, choose a preferred theme for only 15 euros per theme. During the booking it is possible to tick the theme under extras. This is subject to availability per type. Please note: if you choose a Comfort Room, Guaranteed Austria, or a camping pitch, it is not possible to book a theme.

For Secret Parcs, the general terms of payment apply:

While booking online, you have to pay online with iDeal, mastercard and VISA, among others. The following conditions apply to payment:

• When booking more than 6 weeks before arrival, you pay 30% of the invoice amount immediately and 6 weeks before arrival the remaining amount.
• If you book within 6 weeks before arrival, you must pay the full amount directly online.
• If no payment is made, you will receive a reminder from us. If a (down)payment is not made, we are forced to cancel your reservation at the applicable cancellation conditions as stated in the RECRON. There are costs involved.

All payment conditions can be found in article 5 of the RECRON-conditions.

When making the reservation you choose a midweek or weekend and here full = full. If your chosen date is not listed, the maximum number of homes has already been booked. Please keep a close eye on the website, as additional homes can always be released.

When assigning parks, the location of the park in relation to your hometown is not taken into account. So it is possible that the park you are assigned to is in or near your hometown.

Unfortunately, for Secret Parcs destinations, we cannot take into account the arrival route by public transportation.

Final cleaning is included in the price.

Bed linen is a mandatory purchase per person per booking. Made beds, towels and kitchen towels can be booked separately if necessary.

De toeristenbelasting is afhankelijk van het vakantiepark waar je verblijft. Het bedrag wordt na de onthulling van je bestemming vermeld op het kostenoverzicht. Voor Oostenrijk: De toeristenbelasting is afhankelijk van de leeftijd en is niet inbegrepen in de reserveringssom. Je betaalt deze bij aankomst bij de receptie van het vakantiepark.

Ja, het is mogelijk om een paar parken uit te sluiten op basis van beschikbaarheid. Daarnaast kan je een thema selecteren. Dit kan beide in het boekingsproces en is op basis van beschikbaarheid per type. Let op: kies je voor een Comfort Room, gegarandeerd Oostenrijk of een kampeerplaats? Dan is het niet mogelijk een thema of uitsluiting te boeken.

In case you want to cancel one of the accommodations, this will be done according to the regular cancellation policy.

You can cancel your booking free of charge within 14 days of booking on My EuroParcs, provided that the arrival date is not within six weeks of booking. This only applies to bookings made through our own website. You can also cancel by contacting our customer service department.

For full details, please refer to article 6 of the RECRON-voorwaarden.