When you use EuroParcs’ services, we need to record some of your personal data. It is our policy to handle your personal data with the utmost care and transparency. With this privacy statement, we want to let you know our purposes and methods of processing your personal data. This privacy statement applies to all personal data that we process when you make a booking with us, use our services or visit our website, or when we have contact with you.
This privacy statement was last updated on 23-6-2023 and supersedes all previous versions of this privacy statement.
Who are we?
EuroParcs is a traditional Dutch family business with offices in Apeldoorn. Our core business is developing holiday parks, selling holiday homes to private individuals and business investors, and renting these homes to private and business guests.
We offer a range of holiday parks in the most beautiful locations: in the midst of nature, in the forest, in the mountains, on the water and close to bustling cities.
What data do we collect from you and why?
We mainly process your personal data to give you a perfect holiday. We want to build a lasting relationship with you so that we can continue to serve you in the future and make offers based on your interests or booking history.
When making a booking for holiday accommodation
When you make a booking for any accommodation we offer, we collect the data necessary to make the accommodation available to you by default. We offer the accommodation for rent ourselves, but it is also offered by our partners such as Bungalows.nl, Bungalowspecials.nl, Voordeeluitjes.nl, Airbnb, Booking.com, Heerlijkehuisjes.com, Belvilla, etc.
Booking data is data concerning the holiday you have booked with us: which park you have booked at, type of accommodation, arrival date, departure date, travel party (number of people, age category and/or pets) and preferences (which house number, extras to be booked such as breakfast package or towel package). In order to complete your booking, we record this information in our reservation system.
Name and address data
We need your name and address data to record your booking in our reservation system and for registration in the mandatory night register*, but also, for example, to comply with the obligation to file a tourist tax return. If we cannot send you certain items by email, we will send them by post to the address you have specified.
*The following details are included in the night register: your name, arrival and departure date, accommodation number and possibly number plate (for access).
Phone number and email address
You will receive confirmation of your booking at the email address you have provided, as well as other information about the park, your stay and the surrounding area. If EuroParcs has any questions relating to your stay, we will contact you by phone.
Date of birth
Bookings can only be made by people over the age of 18. Entering your date of birth enables us to check whether you are eligible to make a booking.
Bank account number
You can pay for your booking via iDeal, credit card (Visa/Mastercard), Bancontact or bank transfer.
If you pay with a credit card, your data will be forwarded to the financial institution that processes the payment. EuroParcs does not have access to your credit card details but we can see that you have paid with a credit card.
My EuroParcs After you have booked a holiday with us, you can activate a personal ‘My EuroParcs’ account. Here you can view the booking details, make payments and make any changes to the booking. You can also book extras here, such as children’s furniture, extra linen packages, towel packages, kitchen towel packages, beds made on arrival, food boxes, or extra people and/or pets.
You can download the EuroParcs app for free from the App Store/Play Store. You can log in here with your ‘My EuroParcs’ account to view, change or add extras to the booking.
You will also find all the information about the holiday park in the app. Check the opening hours, park facilities, organised activities, tips for the area, general information about the park such as the park rules, park map, etc. You will also be first to know updates on the park via push notifications.
Security cameras have been installed in a number of places at our parks for the safety of our guests, employees and property. This is indicated by the signs with camera surveillance and monitoring.
For you to access the park, we may ask for your number plate, for example to automatically open the barrier, but also to know who is in the park in case an incident occurs.
Our parks may host activities at which we take photos and/or videos of you or your children for use on our websites, social media (such as Facebook) or in printed material. We will always ask for your permission in advance.
Contact with our employees
Our customer service will be happy to help if you have a question about your booking or stay.
We offer various contact options. You can find them at europarcs.nl/contact-en-vragen.
If you contact us via the contact form on the website, your title, name, contact details and question or comment will be recorded. When you ask a question via social media (Facebook, Instagram), your account name and the content of the conversation will be recorded. The same applies if you send us a message by email. We need to record the data in order to communicate with you. Moreover, this enables us to answer your question quickly and efficiently and to search for your data.
After you have made a booking with EuroParcs or if you have subscribed to our newsletter via the website, we will use your email address to send you our (personalised) newsletters. You can unsubscribe via a link in the newsletter.
On our website we use social media buttons that redirect you to the selected social media platform. This gives you the option to follow us and share content within the network. If you want to know how these social media platforms handle your personal data, click on the relevant social media platform for the privacy statement
When making a complaint
In the unlikely event that you have a complaint, you can submit it to our Feedback department. We
will then record your name and the content of your complaint so that we can deal with it.
How long do we keep your data?
EuroParcs does not keep your personal data for longer than is necessary or required by law to achieve the objectives set out in this privacy statement.
How do we safeguard your data?
EuroParcs uses careful security procedures to protect processed data, including to prevent unauthorised persons from gaining unlawful access to it. This way, we ensure that only authorised persons have access to this data and that such access is protected. EuroParcs has taken appropriate technical and organisational measures to safeguard personal data.
What are the bases?
Necessary for the execution of an agreement
When processing your personal data, we comply with the General Data Protection Regulation (GDPR). There is therefore always a basis for processing your personal data. Your data is mainly processed when you enter into a rental agreement (reservation or booking). We need this data to execute the agreement between you and EuroParcs.
EuroParcs has a legitimate interest in processing your data for the purpose of sending surveys or inviting you to write a review. This way, we are able to continuously improve our services.
We process your personal data to send our newsletters or show targeted ads for the purpose of direct marketing.
We process your data during contact with one of our employees so that we can deal with your questions, complaints or comments and provide you with a quick response. This also enables us to build a lasting relationship with you.
The cameras at our parks are necessary to ensure the safety of our guests and employees and to protect our property.
It is also necessary to process some of your data to comply with a legal obligation. For example, we are legally obliged to record your name, place of residence, arrival and departure date in the night register.
If we want to know more information about you, we always ask for your consent. For example, to take and publish photos during events at one of our parks.
What are your privacy rights?
Right of access
You have the right to access the personal data we process about you.
Right to rectification
You have the right to have the personal data we process about you changed or supplemented if it is not (or no longer) correct. This could include updating your contact details.
Right to object
The right to object means that you can object to certain processing of your personal data.
Right to erasure
You can ask us to erase your personal data.
Right to restrict processing
This right allows you to ask us to restrict the way we process your personal data, for example if you dispute the accuracy of the personal data we store about you.
Right to data portability
The right to data portability allows you to receive the personal data we have about you in a structured, commonly used and machine-readable format or to submit a request to us to transfer this data directly to third parties.
Right to withdraw consent
You have the right to withdraw your consent to the processing of your personal data. We must then immediately cease the processing for which you withdraw your consent, unless legal obligations prevent this.
There is no charge for exercising your rights, unless your request is unfounded or excessive. In that case, we may ask you for a reasonable fee or reject your request. We may need to request further information to confirm your identity before we can fulfil your request. This is a security measure to ensure that your personal data is not disclosed to unauthorised persons.
If you wish to exercise any of the above rights, please contact us. We aim to respond within 4 weeks. If we are unable to do so due to the complexity of the request, we reserve the right to extend the period by two months and will inform you of this.
EuroParcs strives for the most enjoyable experience possible, both at our parks and on our website. Cookies help deliver this experience on the website.
Cookies are data sent from a website and stored in your browser’s memory. By placing these cookies, EuroParcs can provide you with a better service immediately and in the future. These cookies track user actions on our website www.europarcs.nl to collect usage information for the following purposes:
The functioning of the website;
To optimise the website’s user-friendliness;
To identify interests and map behaviour in order to offer relevant ads.
EuroParcs uses Google Analytics cookies to collect and monitor valuable information about how our website is used. Among other things, they help us identify problems and find out what needs to be improved on the site and which content is useful. The information we collect through our website is used to optimise its user-friendliness.
The Google Analytics cookies are set on the basis of the guidelines of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP). EuroParcs has concluded a processing agreement with Google. The last part of the IP address is masked so that we can no longer see it in full. We have also disabled ‘data sharing’, which means that data about demographics and interests is not included in our Analytics. Moreover, EuroParcs does not use other Google services in combination with the Google Analytics cookies.
Marketing cookies are used to track visitors to different websites and thereby profile user behaviour, so that EuroParcs can display relevant ads to users.
Remarketing tags are used to map visitors’ browsing behaviour. We use the data we collect to show relevant ads and to ensure that ads are no longer shown if you have already used them or have already seen them several times. Without these cookies, there is a chance that you will see irrelevant ads from us more often. Even without cookies, you can encounter ads from EuroParcs.
We use Google Ads conversion pixels purely to monitor the effect of remarketing campaigns. This allows EuroParcs to monitor the campaigns and measure the yield of the conversion made.
More information about Google, advertising cookies and how you can manage them yourself can be found via this link: Google Advertising – Privacy & Terms.
EuroParcs reserves the right to make changes to this privacy and cookie statement. Changes will be published on our website, so please check the privacy and cookie statement regularly for updates. The document under the introduction shows the date when it was last updated.
Do you have any questions about the processing of your personal data?
EuroParcs has a Data Protection Officer you can contact if you want to exercise your rights or have questions about the protection of your personal data. The Data Protection Officer can be reached via the contact details below:
FAO Data Protection Officer
Oude Apeldoornseweg 48
7333 NS Apeldoorn
Phone: 088 070 80 90
Email: [email protected]
If you are not satisfied with the protection of your personal data, you can also lodge your complaint with the Dutch Data Protection Authority. This is the body that supervises compliance with privacy legislation: www.autoriteitpersoonsgegevens.nl