Hi, how can we help you?
If a package or additional item is not (any longer) available, you will receive a refund of the overpaid amount.
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
Yes, at all EuroParcs holiday parks your dog must be on a leash.
No, there is no dog shower at a holiday home.
At EuroParcs Brunssummerheide and EuroParcs Zilverstrand there is a dog shower for general use at the holiday park.
From 1 January 2023, flexible arrival and departure days will apply. You will then arrive and leave again on whatever day you like (except arrivals on Sundays, national holidays, festivals and school holidays of your destination country).
During school holidays of your destination country, Mondays and Fridays apply as arrival and departure days.
Check-in is possible from 16.00 and check-out until 10.00.
If you have booked a camping pitch, you can move in from 13.00 on the day of arrival and leave by 12.00 on the day of departure.
Different arrival and departure days apply during public holidays (Easter, Ascension, Whitsun, Christmas and New Year's Eve).
The facilities of our holiday parks differ per park. All facilities are listed on the webpage of each holiday park. From the homepage you can easily click on the park you want to know more about. If you have any questions about the facilities of one of the holiday parks, please call the reception of the relevant park. We are happy to help you!
You can park 1 car at or near the holiday home. Some larger holiday homes have space for several cars.
On the webpage of your accommodation or in My EuroParcs under 'my bookings', you can find out whether your accommodation has a freezer or a fridge with a freezer compartment. This is indicated under kitchen facilities.
The presence of an inventory list in the holiday home varies from one park to another. If the inventory list is present, you can easily find it in the accommodation. If your inventory is not complete upon arrival, you should report this to reception as soon as possible.
There are currently no measures against COVID-19 at our holiday parks. So you can simply enjoy your holiday at EuroParcs without restrictions.
At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.
If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.
To make you feel as safe as possible during your stay, the park is supervised by the park management. In the event of an (emergency) situation, you can call the emergency number of the park. You will receive this number from the reception when you check in.
You pay for your stay in advance with iDeal, mastercard and VISA, among others, and you cannot pay on site.
Extras for during your stay, such as bicycles, extra linen or groceries can be paid on site.
It is allowed to have meals or packages delivered to the holiday park. The reception will take it for you. You are, however, responsible for the (on time) collection of the delivered packages or meals.
If you have a complaint during your stay, please contact reception. We will be happy to help resolve your complaint and make your stay as comfortable as possible. You can find the number and opening hours of the reception in the EuroParcs app and in your welcome information booklet.
If you have paid a deposit, you will receive the deposit back within 3 weeks to the IBAN number known to us. You do not have to do anything yourself.
At EuroParcs, we offer you the option to specify a specific holiday home or camping pitch during your booking for a one-off extra fee. This way, you are guaranteed to stay at your preferred spot.
For holiday homes, the preferential charge for a house number is €35
For mobile home or camping pitches, the preference fee is €25
The preferential charge for specific features or facilities in a home or camping pitch is €27.50 If, for any reason, we are unable to guarantee you this specific holiday home or camping pitch, we will contact you. We will look for a suitable alternative or you will receive a refund of your preference fee.
No, a towel package is not included as standard in your stay. You can book an extra package when you make your reservation for €6.75 per package or during your stay via My EuroParcs or at reception.
The towel package consists of one large and one small towel.
All important (emergency) numbers can be found in the EuroParcs app and in your welcome booklet, which you get from reception when you check in. Think of numbers of the reception, the nearest GP, vet and police station.
It is only possible to create a My EuroParcs account when you have made a booking or reservation at EuroParcs.
After you have made a booking, you will receive a booking confirmation in your mailbox. This confirmation contains a link to My EuroParcs with which you can create a password for your account.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
It is useful to know in advance whether there is a mop in the house in case of accidents. You can find this under the heading 'take your dog on holiday' on the webpage of your holiday park.
In My EuroParcs you can book the following additional items:
Children's furniture
Extra bed linen package
Towel package
Kitchen towel package
Beds made on arrival
Food boxes
You can also book extra persons and pets.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.
Rebooking is possible without change fee until 28 days before arrival at the latest. Changing a booking can be done by contacting us via the contact form.
Changes cannot be made within 28 days of arrival.
When you change the date of your booking, you always pay at least the amount of your original booking. If the price is higher than the original date, you pay the difference in price. If your new booking has a lower price, this difference will not be refunded.
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
Tiny Offices can be used by guests and owners, but also if you are not staying at the park. If you are not staying at the holiday park itself, please fill in the contact form, select EuroParcs De Zanding or EuroParcs Spaarnwoude and the subject 'Tiny Office'. The Tiny Offices can be reserved per half day for a fee.
You can book a Tiny Office by filling in the contact form of the Customer Contact Center. Choose whether you want to book a Tiny Office at EuroParcs De Zanding or EuroParcs Spaarnwoude and select 'Tiny Office' in the subject line. The Tiny offices can also be booked through the receptions of EuroParcs De Zanding and EuroParcs Spaarnwoude.
Smoking is not allowed in all accommodations. Smoking is only allowed outside the accommodation, for example on the terrace or in the garden of the holiday home. If there is no ashtray in the accommodation, you can get one at the reception.
Upon departure, we kindly ask you to think of the following things:
Leave the property broom clean
Dispose of your household waste at the environmental park
Empty the fridge and dishwasher
Collect linen in a pillowcase
Hand in your key or key card at reception or leave it in the letterbox provided.
Also watch our check-out video.
Any costs incurred by the park management for the above work will be charged to the tenant(s).
If we do not receive payment within 2 weeks of the written reminder, the booking will be cancelled. Any costs incurred for the booking will then be charged.
See article 5 and 6 of the RECRON-conditions for all conditions regarding payments.
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
Yes, you can unsubscribe from the newsletter at any time. You will find the unsubscribe button at the bottom of the mail.
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
Yes, we have a number of disabled homes at our holiday parks. These are (partly) adapted and made wheelchair-accessible with, for example, wide doors and grab rails at the sanitary facilities.
You can easily find our disabled accommodations by selecting the search filter 'suitable for disabled' in the 'search & book'. This can be found under 'about your accommodation', then under 'personal preferences'.
Your dog is welcome at EuroParcs holiday parks and campsites! If you add your dog to your travel group, you will automatically see only the accommodations where your dog is welcome.
At EuroParcs Gulperberg, your dog is not welcome in the holiday home, but it is welcome at the holiday park and campsite.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
Some holiday parks have special waste bins where you can deposit your dog's waste. On most holiday parks, you can use the general waste bins.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
Most of the roads are asphalt, but it varies per park whether there is more asphalt or grass. In a number of parks, there is both grass and asphalt.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
At most holiday parks, your dog is welcome in the restaurant and/or terrace. At only a few parks is your dog not welcome the catering facilities:
EuroParcs Aan de Maas
EuroParcs Poort van Maastricht (welcome on the terrace)
EuroParcs Gulperberg (welcome on the terrace)
EuroParcs De Achterhoek (welcome on the terrace)
EuroParcs Limburg (welcome on the terrace)
EuroParcs Bad Hulckesteijn (welcome on the terrace)
EuroParcs De Kraaijenbergse Plassen (welcome on the terrace)
EuroParcs De Rijp (welcome on the terrace)
EuroParcs De Wije Werelt (welcome on the terrace)
EuroParcs De Woudhoeve (welcome on the terrace)
EuroParcs Zuiderzee (welcome on the terrace)
EuroParcs Parc du Soleil (welcome on the terrace)
EuroParcs Het Amsterdamse Bos
EuroParcs Poort van Amsterdam (welcome on the terrace)
EuroParcs Kaatsheuvel (welcome on the terrace)
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on 'Bring your dog on holiday?' under the facilities of the park page.
No, there is no dog kennel in the holiday home. Should you need one during your stay, you will have to bring it yourself.
No, there is no dog camera or something like a baby monitor. Should you need one during your stay, you will have to bring it yourself.
You can find the address details and phone number of the nearest vet in the EuroParcs app or in your welcome booklet, which you received upon arrival.
With the EuroParcs app you always have all the information you need at hand during your stay. In the EuroParcs app, you can find the following information:
Practical information about your vacation park
Information about all facilities and opening hours
The park map
The entertainment and activity program The best trips in the area (with discount)
Furthermore, with the EuroParcs app you can:
Book facilities Sign up for activities and children's entertainment
If you arrive after reception closing time, please contact us. The park can then arrange with you personally how to check in.
Generally, you will then receive a code of the safe from which you can take your key or key card.
If you have a complaint after your stay, please share it with us by sending an e-mail to [email protected]. We are happy to help you.
The reservation fee is included in the rental price.
If you want to redeem a gift voucher from EuroParcs, you need to contact [email protected]. Take a picture of the front and back of your gift voucher and add it to the attachment of your e-mail. We will be happy to help you!
The standard bed linen packages and tourist taxes must be paid directly when making your booking.
If you wish to book extra bed linen packages or other extras during your stay, you can settle this during reception.
At EuroParcs, we also have versatile internships, where you can learn a lot in a short time! During your internship, you will be given plenty of space and guidance to show and develop your talents. Who knows, we might even offer you a job after your internship!
You can book your holiday for the summer at any time, as EuroParcs always has great offers that are worthwhile. If you like to plan your holiday in advance and book early, EuroParcs also offers a great early booking discount.
Also, if you want a spontaneous break and decide to book your holiday this summer last minute, you can take advantage of our last minute offers.
In summer, the weather is pleasant and invites you tot do all kinds of outdoor activities. It can also be very hot that a pool, sea or water offers coolness. The weather can also suddenly turn. And then it is nice if there are indoor activities. Right? Find your perfect holiday spot this summer with EuroParcs.
During a summer holiday in Austria, for example, you can enjoy nature, hiking in the mountains or explore the forests by mountain bike. But there are also wellness facilities to relax when rain is coming.
If you choose Belgium as your holiday destination this summer, then nature, water, culture and lots of delicious chocolate also await you. And you will find plenty indoor entertainment, like musea, amusement parks or go shopping (shop-in-shop-out) in the nearby cities.
In the Netherlands too, you will find the right holiday park for every type of holiday: from holidays at the coast, holidays with children to city trips and from holiday parks near amusement parks to holiday homes in the Veluwe, you will find everything you need or want.
Important to know is that at or near each holiday park there are both indoor and outdoor facilities to make your holiday this summer perfect!
The EuroParcs app can be downloaded and used by anyone, even if you haven't made a booking with EuroParcs (yet). You don't need to create an account here either.
Children's furniture is not standard in the holiday homes. You need to book this at 'extras' during your booking process. You can book the following children's furniture:
Camping bed
Playpen
High chair
Baby bath
All bungalows, chalets and glamping tents are equipped with garden furniture. For some special accommodation, such as hiker's huts or camping pitches, this is not the case.
You can find what kind of garden furniture is available at your holiday home under 'facilities' on the webpage of your chosen accommodation.
If you create an account on My EuroParcs, you can do the following yourself:
Cancel a booking
Book extras
Book additional persons and/or pets
Payments
You can also find all the information about your holiday park and accommodation.
If you want to change your booking, please contact us via the contact form.
Please note: you can only create a My EuroParcs account if you have made a booking with EuroParcs.
Your assistance dog is welcome at the holiday park. You don't have to pay anything extra for this. If you want to bring your assistance dog to EuroParcs for free, you can send an e-mail to [email protected] to make your booking.
All accommodations have different interiors. Interior and exterior may therefore differ for each holiday home and house type.
The former Duinresorts have their own 'my environment'. You cannot log in to My EuroParcs if you have booked at one of the following EuroParcs holiday parks:
If you have made a business booking or have a long stay at EuroParcs, you cannot log in to My EuroParcs to manage your booking yourself. If you want to change something in your booking, we would like to ask you to send an e-mail or call StayXL on 088 070 82 20.
The conditions of the flexible arrival and departure days are as follows:
Sundays, festival weekends and public holidays do not count as arrival days, departures are possible
During school holidays in your country of destination, Mondays and Fridays count as arrival and departure days (with the exception of EuroParcs Het Amsterdamse Bos, EuroParcs Brunssummerheide, EuroParcs Buitenhuizen, EuroParcs Spaarnwoude and EuroParcs De Zanding)
Not valid for EuroParcs IJsselmeer, EuroParcs Koningshof, EuroParcs Noordwijkse Duinen, EuroParcs De Woudhoeve, EuroParcs Parc du Soleil and EuroParcs De Koog
Only valid for stays of a minimum of 2 nights
Exceptions may apply for larger properties (more than 8 people) and hotel rooms
Do you have a question about flexible arrival and departure days? Then feel free to contact us via the contact form.
You cannot change your booking in the EuroParcs app. However, you can log in to My EuroParcs in the app.
If you want to change your booking, please contact us via the contact form.
If you want to stay in your own holiday home, you may contact EuroParcs' Owner Contact Department. This can be done via Topdesk, for which you have an account.
Are you considering investing in your own holiday home at EuroParcs? Then you're in good hands with us. Take a look at EuroParcs Sales website for more information on, among other things, the offer, returns and the latest developments.
Would you like to contact EuroParcs Sales directly? Then fill in the contact form or call us on 088 07 08 000.
If you would like to make a booking for a period longer than 3 weeks, please contact the StayXL department. You can do this by sending an e-mail to [email protected] or by calling 088 070 82 20.
All open vacancies can be found here.
At EuroParcs, we have several vacancies, both at our holiday parks and at our head office. You can also fill in an open application form at EuroParcs. This allows us to contact you if a vacancy comes up that might suit you!
Early booking Summer holidays are bookable until February 19.
You will receive early booking discount on your stay between July 6 and September 11, 2023.
During this promotion, you will receive the following discounts on your stay between July 6 and September 11, 2023:
20% discount on a midweek
25% discount on a weekend
30% discount on a week or longer
The Early Bird Summer Holiday discount is unfortunately not valid for camping pitches.
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
Summer is the holiday period of the year. From the early summer in June and sometimes even as early as May, during the high season / school holidays (including construction period) in July and August to the late summer in September and sometimes even in October that you can enjoy beautiful days. Which period do you prefer?
When summer 2023 holiday tip! Don't limit yourself to the school holiday period this summer when you actually have the opportunity to enjoy the many benefits of spring and/or late summer fun outside it.
Avoid scorching hot days when it is high summer
Avoid crowds and mass tourism on outings
Benefit from more favourable prices
More choice
When summer holidays with children tip! While summer holidays for family holidays are just the time to enjoy the children's entertainment, the many holiday friends at the pool. What fun! Every period has something.
Netherlands
Summer holiday region North: 22 July to 3 September 2023
Summer break Central region: 8 July to 20 August 2023
Summer break region South: 15 July to 27 August 2023
Belgium
Summer holiday Belgium: 1 July to 31 August 2023
Germany
Summer holidays, North Rhine-Westphalia region: 22 June to 4 August 2023
Austria
Summer holidays, Carinthia region: 8 July to 10 September 2023
Luxembourg
Summer holidays Luxembourg: 16 July to 14 September 2023
All EuroParcs offers can be found here.
Unfortunately, you cannot book extra guests via My EuroParcs. This is only possible by calling the Customer Contact Centre on 088 070 8090.
While booking online, you need to pay online using iDeal, mastercard and VISA, among others. Payment is subject to the following conditions:
When booking more than 6 weeks before arrival, you pay 30% of the invoice amount and the remaining amount 6 weeks before arrival.
If you book within 6 weeks before arrival, you must pay the full amount online immediately. online.
If no payment is made, you will receive a reminder from us. If a (down) payment is not made, we are forced to cancel your reservation against the applicable cancellation conditions as stated in the RECRON. There are costs involved. All payment conditions can be found in Article 5 of the RECRON terms and conditions.
If your discount code does not work during the booking process, we would like to ask you to make a booking for now. You will receive a reservation number with your booking confirmation. You can e-mail this reservation number, together with your discount code, to [email protected]. We will be happy to help you.
No, we do not offer arrangements for special occasions. However, you can ask at the reception of your holiday park about possibilities for a decorated house on arrival. Of course, you are also free to decorate your own holiday home.
You can order various food boxes for your stay via My EuroParcs.
For a private booking, it is not possible to receive an invoice. This is only possible if you make a business booking via [email protected].
If you want to make a change to your business booking, please send an e-mail with your change to [email protected].
Bookings not made through StayXL are considered private bookings and therefore not business bookings. We cannot issue an invoice for private bookings.
Every EuroParcs holiday park and every accommodation has a Wi-Fi connection and can be used free of charge. Our parks are located in the middle of nature, so keep in mind that the speed and range may be less than you are used to at home. If you have problems logging in or have questions about the Wi-Fi connection, you can always contact the reception.
At many of our parks you can rent regular bicycles and children's bicycles. You can find out whether there is a bicycle rental service on the page of the park where you want to stay. You can also rent an e-chopper at many of our parks. For this you must be in possession of a valid driver's license.
This differs per holiday park. You can find this at the facilities on the webpage and on the map of the park where you are staying.
We cannot answer this question on the website because your house number is only known upon arrival. If you want to be guaranteed a particular house number, you can book a house number with preference (€35) when making the booking.
In general, the length of the beds in our holiday homes are 2m. This is the standard. If this is smaller, this is specifically indicated at the holiday park and the type of housing. An example of this is EuroParcs De Biesbosch: here some house numbers have beds with a length of 1.80 m.
Our holiday homes often have a filter coffee maker, Nespresso Professional Machine, Senseo or a bean machine. Which coffee machine your holiday home has can be found under kitchen facilities on the webpage of your holiday home. If you have already booked and log in to My EuroParcs, you can find it under 'My bookings'.
Would you like to stay informed about the latest EuroParcs news and offers? Then register for the newsletter below.
On the webpage of your stay or in My EuroParcs under 'my bookings', you can find out whether your accommodation has an oven. This is indicated under kitchen facilities.
Corona
There are currently no measures against COVID-19 at our holiday parks. So you can simply enjoy your holiday at EuroParcs without restrictions.
Holiday with pets
Yes, at all EuroParcs holiday parks your dog must be on a leash.
No, there is no dog shower at a holiday home.
At EuroParcs Brunssummerheide and EuroParcs Zilverstrand there is a dog shower for general use at the holiday park.
It is useful to know in advance whether there is a mop in the house in case of accidents. You can find this under the heading 'take your dog on holiday' on the webpage of your holiday park.
Your dog is welcome at EuroParcs holiday parks and campsites! If you add your dog to your travel group, you will automatically see only the accommodations where your dog is welcome.
At EuroParcs Gulperberg, your dog is not welcome in the holiday home, but it is welcome at the holiday park and campsite.
Some holiday parks have special waste bins where you can deposit your dog's waste. On most holiday parks, you can use the general waste bins.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
Most of the roads are asphalt, but it varies per park whether there is more asphalt or grass. In a number of parks, there is both grass and asphalt.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
At most holiday parks, your dog is welcome in the restaurant and/or terrace. At only a few parks is your dog not welcome the catering facilities:
EuroParcs Aan de Maas
EuroParcs Poort van Maastricht (welcome on the terrace)
EuroParcs Gulperberg (welcome on the terrace)
EuroParcs De Achterhoek (welcome on the terrace)
EuroParcs Limburg (welcome on the terrace)
EuroParcs Bad Hulckesteijn (welcome on the terrace)
EuroParcs De Kraaijenbergse Plassen (welcome on the terrace)
EuroParcs De Rijp (welcome on the terrace)
EuroParcs De Wije Werelt (welcome on the terrace)
EuroParcs De Woudhoeve (welcome on the terrace)
EuroParcs Zuiderzee (welcome on the terrace)
EuroParcs Parc du Soleil (welcome on the terrace)
EuroParcs Het Amsterdamse Bos
EuroParcs Poort van Amsterdam (welcome on the terrace)
EuroParcs Kaatsheuvel (welcome on the terrace)
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on 'Bring your dog on holiday?' under the facilities of the park page.
No, there is no dog kennel in the holiday home. Should you need one during your stay, you will have to bring it yourself.
No, there is no dog camera or something like a baby monitor. Should you need one during your stay, you will have to bring it yourself.
You can find the address details and phone number of the nearest vet in the EuroParcs app or in your welcome booklet, which you received upon arrival.
Your assistance dog is welcome at the holiday park. You don't have to pay anything extra for this. If you want to bring your assistance dog to EuroParcs for free, you can send an e-mail to [email protected] to make your booking.
Business | Long stay
If you would like to make a booking for a period longer than 3 weeks, please contact the StayXL department. You can do this by sending an e-mail to [email protected] or by calling 088 070 82 20.
For a private booking, it is not possible to receive an invoice. This is only possible if you make a business booking via [email protected].
If you want to make a change to your business booking, please send an e-mail with your change to [email protected].
Bookings not made through StayXL are considered private bookings and therefore not business bookings. We cannot issue an invoice for private bookings.
Work at EuroParcs
At EuroParcs, we also have versatile internships, where you can learn a lot in a short time! During your internship, you will be given plenty of space and guidance to show and develop your talents. Who knows, we might even offer you a job after your internship!
All open vacancies can be found here.
At EuroParcs, we have several vacancies, both at our holiday parks and at our head office. You can also fill in an open application form at EuroParcs. This allows us to contact you if a vacancy comes up that might suit you!
My EuroParcs
It is only possible to create a My EuroParcs account when you have made a booking or reservation at EuroParcs.
After you have made a booking, you will receive a booking confirmation in your mailbox. This confirmation contains a link to My EuroParcs with which you can create a password for your account.
In My EuroParcs you can book the following additional items:
Children's furniture
Extra bed linen package
Towel package
Kitchen towel package
Beds made on arrival
Food boxes
You can also book extra persons and pets.
If you create an account on My EuroParcs, you can do the following yourself:
Cancel a booking
Book extras
Book additional persons and/or pets
Payments
You can also find all the information about your holiday park and accommodation.
If you want to change your booking, please contact us via the contact form.
Please note: you can only create a My EuroParcs account if you have made a booking with EuroParcs.
The former Duinresorts have their own 'my environment'. You cannot log in to My EuroParcs if you have booked at one of the following EuroParcs holiday parks:
If you have made a business booking or have a long stay at EuroParcs, you cannot log in to My EuroParcs to manage your booking yourself. If you want to change something in your booking, we would like to ask you to send an e-mail or call StayXL on 088 070 82 20.
Owners
If you want to stay in your own holiday home, you may contact EuroParcs' Owner Contact Department. This can be done via Topdesk, for which you have an account.
Are you considering investing in your own holiday home at EuroParcs? Then you're in good hands with us. Take a look at EuroParcs Sales website for more information on, among other things, the offer, returns and the latest developments.
Would you like to contact EuroParcs Sales directly? Then fill in the contact form or call us on 088 07 08 000.
EuroParcs app
With the EuroParcs app you always have all the information you need at hand during your stay. In the EuroParcs app, you can find the following information:
Practical information about your vacation park
Information about all facilities and opening hours
The park map
The entertainment and activity program The best trips in the area (with discount)
Furthermore, with the EuroParcs app you can:
Book facilities Sign up for activities and children's entertainment
The EuroParcs app can be downloaded and used by anyone, even if you haven't made a booking with EuroParcs (yet). You don't need to create an account here either.
You cannot change your booking in the EuroParcs app. However, you can log in to My EuroParcs in the app.
If you want to change your booking, please contact us via the contact form.
Camping
At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.
If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.
Parks and facilities
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
The facilities of our holiday parks differ per park. All facilities are listed on the webpage of each holiday park. From the homepage you can easily click on the park you want to know more about. If you have any questions about the facilities of one of the holiday parks, please call the reception of the relevant park. We are happy to help you!
To make you feel as safe as possible during your stay, the park is supervised by the park management. In the event of an (emergency) situation, you can call the emergency number of the park. You will receive this number from the reception when you check in.
Every EuroParcs holiday park and every accommodation has a Wi-Fi connection and can be used free of charge. Our parks are located in the middle of nature, so keep in mind that the speed and range may be less than you are used to at home. If you have problems logging in or have questions about the Wi-Fi connection, you can always contact the reception.
At many of our parks you can rent regular bicycles and children's bicycles. You can find out whether there is a bicycle rental service on the page of the park where you want to stay. You can also rent an e-chopper at many of our parks. For this you must be in possession of a valid driver's license.
This differs per holiday park. You can find this at the facilities on the webpage and on the map of the park where you are staying.
Promotions & packages
If a package or additional item is not (any longer) available, you will receive a refund of the overpaid amount.
You will receive early booking discount on your stay between July 6 and September 11, 2023.
During this promotion, you will receive the following discounts on your stay between July 6 and September 11, 2023:
20% discount on a midweek
25% discount on a weekend
30% discount on a week or longer
The Early Bird Summer Holiday discount is unfortunately not valid for camping pitches.
All EuroParcs offers can be found here.
If your discount code does not work during the booking process, we would like to ask you to make a booking for now. You will receive a reservation number with your booking confirmation. You can e-mail this reservation number, together with your discount code, to [email protected]. We will be happy to help you.
No, we do not offer arrangements for special occasions. However, you can ask at the reception of your holiday park about possibilities for a decorated house on arrival. Of course, you are also free to decorate your own holiday home.
You can order various food boxes for your stay via My EuroParcs.
Payments
You pay for your stay in advance with iDeal, mastercard and VISA, among others, and you cannot pay on site.
Extras for during your stay, such as bicycles, extra linen or groceries can be paid on site.
If you have paid a deposit, you will receive the deposit back within 3 weeks to the IBAN number known to us. You do not have to do anything yourself.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.
If we do not receive payment within 2 weeks of the written reminder, the booking will be cancelled. Any costs incurred for the booking will then be charged.
See article 5 and 6 of the RECRON-conditions for all conditions regarding payments.
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
The reservation fee is included in the rental price.
If you want to redeem a gift voucher from EuroParcs, you need to contact [email protected]. Take a picture of the front and back of your gift voucher and add it to the attachment of your e-mail. We will be happy to help you!
The standard bed linen packages and tourist taxes must be paid directly when making your booking.
If you wish to book extra bed linen packages or other extras during your stay, you can settle this during reception.
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
While booking online, you need to pay online using iDeal, mastercard and VISA, among others. Payment is subject to the following conditions:
When booking more than 6 weeks before arrival, you pay 30% of the invoice amount and the remaining amount 6 weeks before arrival.
If you book within 6 weeks before arrival, you must pay the full amount online immediately. online.
If no payment is made, you will receive a reminder from us. If a (down) payment is not made, we are forced to cancel your reservation against the applicable cancellation conditions as stated in the RECRON. There are costs involved. All payment conditions can be found in Article 5 of the RECRON terms and conditions.
Arrival & departure
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
From 1 January 2023, flexible arrival and departure days will apply. You will then arrive and leave again on whatever day you like (except arrivals on Sundays, national holidays, festivals and school holidays of your destination country).
During school holidays of your destination country, Mondays and Fridays apply as arrival and departure days.
Check-in is possible from 16.00 and check-out until 10.00.
If you have booked a camping pitch, you can move in from 13.00 on the day of arrival and leave by 12.00 on the day of departure.
Different arrival and departure days apply during public holidays (Easter, Ascension, Whitsun, Christmas and New Year's Eve).
At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.
If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
Upon departure, we kindly ask you to think of the following things:
Leave the property broom clean
Dispose of your household waste at the environmental park
Empty the fridge and dishwasher
Collect linen in a pillowcase
Hand in your key or key card at reception or leave it in the letterbox provided.
Also watch our check-out video.
Any costs incurred by the park management for the above work will be charged to the tenant(s).
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
If you arrive after reception closing time, please contact us. The park can then arrange with you personally how to check in.
Generally, you will then receive a code of the safe from which you can take your key or key card.
If you have a complaint after your stay, please share it with us by sending an e-mail to [email protected]. We are happy to help you.
The conditions of the flexible arrival and departure days are as follows:
Sundays, festival weekends and public holidays do not count as arrival days, departures are possible
During school holidays in your country of destination, Mondays and Fridays count as arrival and departure days (with the exception of EuroParcs Het Amsterdamse Bos, EuroParcs Brunssummerheide, EuroParcs Buitenhuizen, EuroParcs Spaarnwoude and EuroParcs De Zanding)
Not valid for EuroParcs IJsselmeer, EuroParcs Koningshof, EuroParcs Noordwijkse Duinen, EuroParcs De Woudhoeve, EuroParcs Parc du Soleil and EuroParcs De Koog
Only valid for stays of a minimum of 2 nights
Exceptions may apply for larger properties (more than 8 people) and hotel rooms
Do you have a question about flexible arrival and departure days? Then feel free to contact us via the contact form.
During your stay
It is allowed to have meals or packages delivered to the holiday park. The reception will take it for you. You are, however, responsible for the (on time) collection of the delivered packages or meals.
If you have a complaint during your stay, please contact reception. We will be happy to help resolve your complaint and make your stay as comfortable as possible. You can find the number and opening hours of the reception in the EuroParcs app and in your welcome information booklet.
No, a towel package is not included as standard in your stay. You can book an extra package when you make your reservation for €6.75 per package or during your stay via My EuroParcs or at reception.
The towel package consists of one large and one small towel.
All important (emergency) numbers can be found in the EuroParcs app and in your welcome booklet, which you get from reception when you check in. Think of numbers of the reception, the nearest GP, vet and police station.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
Other questions
Tiny Offices can be used by guests and owners, but also if you are not staying at the park. If you are not staying at the holiday park itself, please fill in the contact form, select EuroParcs De Zanding or EuroParcs Spaarnwoude and the subject 'Tiny Office'. The Tiny Offices can be reserved per half day for a fee.
You can book a Tiny Office by filling in the contact form of the Customer Contact Center. Choose whether you want to book a Tiny Office at EuroParcs De Zanding or EuroParcs Spaarnwoude and select 'Tiny Office' in the subject line. The Tiny offices can also be booked through the receptions of EuroParcs De Zanding and EuroParcs Spaarnwoude.
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Bookings
At EuroParcs, we offer you the option to specify a specific holiday home or camping pitch during your booking for a one-off extra fee. This way, you are guaranteed to stay at your preferred spot.
For holiday homes, the preferential charge for a house number is €35
For mobile home or camping pitches, the preference fee is €25
The preferential charge for specific features or facilities in a home or camping pitch is €27.50 If, for any reason, we are unable to guarantee you this specific holiday home or camping pitch, we will contact you. We will look for a suitable alternative or you will receive a refund of your preference fee.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.
Rebooking is possible without change fee until 28 days before arrival at the latest. Changing a booking can be done by contacting us via the contact form.
Changes cannot be made within 28 days of arrival.
When you change the date of your booking, you always pay at least the amount of your original booking. If the price is higher than the original date, you pay the difference in price. If your new booking has a lower price, this difference will not be refunded.
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
Unfortunately, you cannot book extra guests via My EuroParcs. This is only possible by calling the Customer Contact Centre on 088 070 8090.
Accommodations
You can park 1 car at or near the holiday home. Some larger holiday homes have space for several cars.
On the webpage of your accommodation or in My EuroParcs under 'my bookings', you can find out whether your accommodation has a freezer or a fridge with a freezer compartment. This is indicated under kitchen facilities.
The presence of an inventory list in the holiday home varies from one park to another. If the inventory list is present, you can easily find it in the accommodation. If your inventory is not complete upon arrival, you should report this to reception as soon as possible.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
Smoking is not allowed in all accommodations. Smoking is only allowed outside the accommodation, for example on the terrace or in the garden of the holiday home. If there is no ashtray in the accommodation, you can get one at the reception.
Yes, we have a number of disabled homes at our holiday parks. These are (partly) adapted and made wheelchair-accessible with, for example, wide doors and grab rails at the sanitary facilities.
You can easily find our disabled accommodations by selecting the search filter 'suitable for disabled' in the 'search & book'. This can be found under 'about your accommodation', then under 'personal preferences'.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
Children's furniture is not standard in the holiday homes. You need to book this at 'extras' during your booking process. You can book the following children's furniture:
Camping bed
Playpen
High chair
Baby bath
All bungalows, chalets and glamping tents are equipped with garden furniture. For some special accommodation, such as hiker's huts or camping pitches, this is not the case.
You can find what kind of garden furniture is available at your holiday home under 'facilities' on the webpage of your chosen accommodation.
All accommodations have different interiors. Interior and exterior may therefore differ for each holiday home and house type.
We cannot answer this question on the website because your house number is only known upon arrival. If you want to be guaranteed a particular house number, you can book a house number with preference (€35) when making the booking.
In general, the length of the beds in our holiday homes are 2m. This is the standard. If this is smaller, this is specifically indicated at the holiday park and the type of housing. An example of this is EuroParcs De Biesbosch: here some house numbers have beds with a length of 1.80 m.
Our holiday homes often have a filter coffee maker, Nespresso Professional Machine, Senseo or a bean machine. Which coffee machine your holiday home has can be found under kitchen facilities on the webpage of your holiday home. If you have already booked and log in to My EuroParcs, you can find it under 'My bookings'.
On the webpage of your stay or in My EuroParcs under 'my bookings', you can find out whether your accommodation has an oven. This is indicated under kitchen facilities.
Didn't find the answer you're looking for? Please contact our Customer Contact Center
Opening hours
- Monday to Friday available 09:00 to 20:00
- Saturday and Sunday available 09:00 to 17:00