Hi, how can we help you?

Currently, group bookings (if you have booked two or three holiday homes or camping pitches next to each other) are not displayed in My EuroParcs or are only partially displayed. This does not mean that the group booking is not in our system. We are working on ensuring that group bookings are fully displayed in ‘My EuroParcs’.

When you make a booking with multiple properties, there is still one main booker. We expect the payment from this main booker. The cost overview shows the costs divided by accommodation, so you can settle them yourself with your fellow travellers.

You can book up to 3 accommodations at the same time through the website. The accommodation types can be different and can therefore be a combination of a home and a camping pitch. Would you like to book more than 3 accommodations at the same time? Then please contact our guest service.

If you book the preferred properties, you can pick a specific house number on the floor plan. This can be done for a one-time fee of €39.

Through our website, you can book up to 3 accommodations per booking. You do this by selecting and booking the first accommodation. In the first step of the booking process you get the option to add a second accommodation. Please note: this option will only appear if you have specified a preference for a specific house number in the first accommodation. You then add a second and possibly third accommodation to the booking and complete the booking process.

In case you want to cancel one of the accommodations, this will be done according to the regular cancellation policy.

You can easily cancel your booking yourself online at My EuroParcs.

If you cancel within 24 hours after making your booking, this is free of charge. Depending on the period before your check-in date, the following fees apply:

• More than 3 months before check-in: 15% of the total amount

• Within 3 to 2 months before check-in: 50% of the total amount

• Within 2 months to 1 month before check-in: 75% of the total amount

• Within 1 month before check-in: 90% of the total amount

• Cancellation on the day of arrival: 100% of the total amount

For full details, please refer to article 6 of the RECRON-voorwaarden.

You don't need a password to log in to My EuroParcs. Simply enter the email address you used to make your booking and then click on the log-in link sent to you by email.

Currently, group bookings (if you have booked two or three holiday homes or camping pitches next to each other) are not displayed in My EuroParcs or are only partially displayed. This does not mean that the group booking is not in our system. We are working on ensuring that group bookings are fully displayed in ‘My EuroParcs’.

If you have made a business booking or have a long stay at EuroParcs, you cannot log in to My EuroParcs to manage your booking yourself. If you want to change something in your booking, we would like to ask you to send an e-mail or call StayXL on 088 070 82 20.

Children's furniture is not provided as standard, but can be booked via My EuroParcs ( based on availability). This includes cots and high chairs.

In My EuroParcs you can book the following additional items:

• Children's furniture

• Extra bed linen package

• Towel package

• Kitchen towel package

• Beds made on arrival

• Food boxes

You can also book extra persons and pets.

If you create an account on My EuroParcs, you can do the following yourself:

• Cancel a booking

• Book extras

• Book additional persons and/or pets

• Payments

You can also find all the information about your holiday park and accommodation.

If you want to change your booking, please contact us via the contact form.

Please note: you can only create a My EuroParcs account if you have made a booking with EuroParcs.

It is only possible to create a My EuroParcs account when you have made a booking or reservation at EuroParcs.

After you have made a booking, you will receive a booking confirmation in your mailbox. This confirmation contains a link to My EuroParcs with which you can create a password for your account.

This can have several causes. In many cases this occurs when a new
loyalty card was created while you already had an account. No problem! Contact us and we will merge your duplicate account. We do need your reservation number and email address for this.

This can have several causes. Usually, this occurs when a new customer card was created while you already had an account with us. No problem! Contact us and we will merge your double account. We do need your reservation number and e-mail address to do this.

Most parks that you are allowed to enter by car use a standard time period between 07:00 and 23:00. The barriers open during this period. Outside these times you can park your car in the general parking lot.

After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:

• Small dishwashing brush

• Dishcloth

• Rubbish bag

• Toilet roll

• Mini bottle detergent

• Dishwasher tablets

In the EuroParcs app, you can see the best activities near your vacation park. Once you've downloaded the app, you can select your vacation park. You'll find all attractions and activities under the heading 'in the area'.

You can also take a look at the webpage of your vacation park on our website, also under the heading 'in the area'.

Guests are welcome during your stay at EuroParcs. However, you must report this to reception because of tourist tax and the purchase of extra bed linen packages.

It is not allowed to accommodate more guests than the maximum number of people your holiday home is suitable for. So if you stay in a 4-person accommodation and there are two of you staying here, you may receive a maximum of 2 guests.

In general, you can watch the standard Dutch channels and a number of Belgian and German channels in your holiday home.

If you have a complaint during your stay, please contact reception. We will be happy to help resolve your complaint and make your stay as comfortable as possible. You can find the number and opening hours of the reception in the EuroParcs app and in your welcome information booklet.

It is compulsory for all persons aged 2 years and over to purchase a linen package from EuroParcs and these are included in your booking as standard. The packages will be ready for you in your accommodation on arrival.

The linen package consists of a fitted sheet, duvet cover and pillowcase for 1 person. You can always book an extra linen package at reception during your stay.

All kitchens are equipped with a standard kitchen inventory. There are plates, cutlery, glasses and mugs. In addition, there are pans, dishes and coasters available. Everything to start your holiday carefree.
Please note that the hotel rooms and studios do not have full kitchens.

Electric and gas barbecuing is allowed on our holiday parks. The accommodation is not equipped with a barbecue as standard, but you can bring your own or order a barbecue package (including bbq) via the EuroParcs app.

No, a towel package is not included as standard in your stay. You can book this when making your reservation for €7.95 per package. If you have already booked, you can still do so via My EuroParcs.

The towel package consists of one large and one small bath towel.

Extras (such as bed linen, towels, a high chair, etc.) can already be added during the booking process. Have you already booked? Then you can do this via My EuroParcs.

Your visitors are welcome in your holiday home at EuroParcs. They can park their car in the general car park before the barriers. They may also use park facilities. Not every holiday park offers all facilities to visitors. Ask about the possibilities at the reception.

Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.

There is also a public wifi connection at the holiday park for which you do not need a password.

It is not permitted to set off fireworks at EuroParcs vacation parks.

No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.

You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.

All important (emergency) numbers can be found in the EuroParcs app and in your welcome booklet, which you get from reception when you check in. Think of numbers of the reception, the nearest GP, vet and police station.

Yes, you can pay with your credit card at the parks if there is a pin machine available.

You are always allowed to bring your own towels. You will not get a discount if you bring them yourself.

After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:

• Small dishwashing brush

• Dishcloth

• Rubbish bag

• Toilet roll

• Mini bottle detergent

• Dishwasher tablets

During school holidays of your destination country, Mondays and Fridays apply as arrival and departure days.

Flexible arrival and departure days apply outside school holidays and public holidays. You can then choose the day of arrival and departure yourself (with the exception of Sunday arrivals).

Check-in is possible from 4.00 and check-out until 10.00.

For camping pitches, you can check in from 13.00 and check out by 12.00 at the latest.

Yes, subject to availability, you can check-in from 1 pm for an additional charge of € 35 per accommodation booked.

You can book an early check-in in the ‘extras’ step during the booking process. Have you already booked? Then you can still book this later via My EuroParcs.

Please note: early check-in is not possible during school holidays and public holidays.

Are you later to check-in than you expected? No worries. No need to call or inform us about this. You can check in as long as the reception is open.

Have you not yet checked in at closing time or are you arriving after reception closing time? Then the reception will contact you. Our staff will check the guest list for that day. In that case, you will receive a locker code so that you can collect your key yourself after closing time.

Please note: this is not possible if you have not yet paid your fare (in full).

The conditions of the flexible arrival and departure days are as follows:

• Sundays, festival weekends and public holidays do not count as arrival days, departures are possible

• During school holidays in your country of destination, Mondays and Fridays count as arrival and departure days (with the exception of EuroParcs Het Amsterdamse Bos, EuroParcs Brunssummerheide, EuroParcs Buitenhuizen, EuroParcs Spaarnwoude and EuroParcs De Zanding)

• Not valid for EuroParcs Texel

• Only valid for stays of a minimum of 2 nights

• Exceptions may apply for larger properties (from 8 people) and hotel rooms

Do you have a question about flexible arrival and departure days? Then feel free to contact us via the contact form.

Late check-out:
You can book a late check-out at reception during your stay. This allows you to check out at 12 noon. You cannot book a late check-out in advance because of the cleaning schedule per holiday park. Reception checks availability at that time. You cannot book late check-out during public holidays and school holidays.

Lazy check-out:
With a lazy check-out you cannot check out later, but you will be completely relieved during your holiday. The beds are collected for you, the rubbish is taken away and the dishwasher is emptied. So you can end your holiday completely relaxed.

You can book a late check-out during your stay at reception. It is not possible to book a late check-out in advance, due to the planning of the cleaning party per holiday park. If you would like a late check-out during your stay, please come to reception. The reception will check availability at that time. Late check-out is not possible during school holidays and public holidays due to crowds.

The standard check-in period is from 4 pm. You can find the opening hours of the reception of your preferred park on our website.

Did you book an early check-in? Then you can check in from 1 pm.

At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.

If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.

No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.

If you have a complaint after your stay, please share it with us by sending an e-mail to feedback@europarcs.nl. We are happy to help you.

Upon departure, we kindly ask you to think of the following things:

• Leave the property broom clean

• Dispose of your household waste at the environmental park

• Empty the fridge and dishwasher

• Collect linen in a pillowcase

• Hand in your key or key card at reception or leave it in the letterbox provided.

Also watch our check-out video.

Any costs incurred by the park management for the above work will be charged to the tenant(s).

On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.

At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.

If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.

If you want to stay in your own holiday home, you may contact EuroParcs' Owner Contact Department. This can be done via Topdesk, for which you have an account.

Are you considering investing in your own holiday home at EuroParcs? Then you're in good hands with us. Take a look at EuroParcs Sales website for more information on, among other things, the offer, returns and the latest developments.

Would you like to contact EuroParcs Sales directly? Then fill in the contact form or call us on 088 07 08 000.

It is useful to know in advance whether there is a mop in the house in case of accidents. You can find this under the heading 'take your dog on holiday' on the webpage of your holiday park.

Yes, your pet is welcome (on a leash) at all holiday parks.

When the accommodation allows pets, a maximum of 2 pets per holiday home are allowed. Pet-free homes are also available. You can indicate your preference when making your reservation.

There is, however, a surcharge per pet per night. You have to add your pet to your travel company when you make your reservation. The surcharge will be displayed during your booking. Please note, your pet can only come with you when it's part of the travel company.

Your dog is welcome at EuroParcs holiday parks and campsites! If you add your dog to your travel group, you will automatically see only the accommodations where your dog is welcome.

At EuroParcs Gulperberg, you can't stay in a holiday home with your dog, but your dog is welcome at the campsite.

You can find the address details and phone number of the nearest vet in the EuroParcs app or in your welcome booklet, which you received upon arrival.

The following holiday parks have a dog collar rack at the shop:

• holiday park EuroParcs Zuiderzee

• holiday park EuroParcs Hoge Kempen

• holiday park EuroParcs Zilverstrand

• holiday park EuroParcs Poort van Zeeland

• holiday park EuroParcs Bad Hoophuizen

• holiday park EuroParcs De Biesbosch

• holiday park EuroParcs Poort van Maastricht

Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" in the facilities section of the park page.

At most holiday parks, your dog is welcome in the restaurant and/or terrace. Only at a few parks, you can't bring your dog to the restaurant:

• EuroParcs Aan de Maas

• EuroParcs Poort van Maastricht (welcome on the terrace)

• EuroParcs Gulperberg (welcome on the terrace)

• EuroParcs De Achterhoek (welcome on the terrace)

• EuroParcs Limburg (welcome on the terrace)

• EuroParcs Bad Hulckesteijn (welcome on the terrace)

• EuroParcs De Kraaijenbergse Plassen (welcome on the terrace)

• EuroParcs De Rijp (welcome on the terrace)

• EuroParcs De Wije Werelt (welcome on the terrace)

• EuroParcs De Woudhoeve (welcome on the terrace)

• EuroParcs Zuiderzee (welcome on the terrace)

• EuroParcs Parc du Soleil (welcome on the terrace)

• EuroParcs Het Amsterdamse Bos

• EuroParcs Poort van Amsterdam (welcome on the terrace)

• EuroParcs Kaatsheuvel (welcome on the terrace)

Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on 'Bring your dog on holiday?' in the facilities section of the park page.

Most of the roads are asphalt, but it varies per park whether there is more asphalt or grass. In a number of parks, there is both grass and asphalt.

Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" in the facilities section of the park page.

At most holiday parks, you can find dog waste bags spread throughout the park. At EuroParcs Hoge Kempen, you can buy the bags in the park shop. However, it is always a good idea to bring your own bags.

Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on 'Bring your dog on holiday?' in the facilities section of the park page.

Some holiday parks have special waste bins where you can deposit your dog's waste. On most holiday parks, you can use the general waste bins.

Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" in the facilities section of the park page.

Yes, at all EuroParcs holiday parks your dog must be on a leash.

There are accommodation types with a garden fence where your dog is welcome.

It is also possible that per type, some holiday homes do not have a garden fence and others do. If you would like a holiday home with a garden fence, it is best to contact the Customer Contact Centre by filling in the contact form or calling +31 (0)88 070 8090. You can choose the house number yourself when booking - if available (at additional cost).

No, there is no dog camera or something like a baby monitor. Should you need one during your stay, you will have to bring it yourself.

No, there is no dog kennel in the holiday home. Should you need one during your stay, you will have to bring it yourself.

There are hardly any holiday homes with carpeting.

If you would like to have a holiday home with carpet, it is best to contact the Customer Contact Centre by filling in the contact form or calling +31 (0)88 070 8090. You can choose the house number yourself when booking - if available (this costs a one-off €35).

When you add a pet to your travel group when making your booking, you will automatically only see the accommodations in which pets are allowed. This ensures that you can take your pet(s) with you to the park. There is, however, a surcharge per pet per night. You have to add your pet to your travel company when you make your reservation. The surcharge will be displayed during your booking. Please note, your pet can only come with you when it's part of the travel company.

Almost every EuroParcs holiday park has a holiday home where you are welcome to bring your pet! Only at holiday park EuroParcs Gulperberg, pets are not allowed in the houses. It is allowed to bring your dog to the campsite, so do you like to stay in your own camper or caravan? Then come to the camping with your dog and enjoy the view.

Tip! If you add your dog to your travel group in 'search and book', you will immediately see the holiday homes and camping pitches where you can stay with your dog. A maximum of 2 pets are allowed per stay. Pet-free accommodation is also available. You can indicate your preference when making your reservation.

There is a surcharge per pet per night. You add the pet to the travel party and the surcharge will be displayed during your booking. Your pet can only accompany you if it has been added to the travel party.

What do you have to keep in mind?

• Bring your own bench or basket for your pet's convenience

• Any accidents can happen at the park or in the house, but you should always clean up

• There are several bins at the park and you can pick up dog waste bags

• Pets should always be kept on a leash around the house and in the park. This is for the safety of both the pet and the other park guests

• Pets are not allowed on sofas, chairs and beds

• Do not use blue or white bed linen for your pet

In the surrounding area of our holiday parks in nature, you will find a walking area or nature reserve where you can hike with your dog on a leash or off-leash.

Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.

At most vacation parks there is a recreational pond or something of water in the area where you can go with your dog. Often there is a period when dogs are or are not allowed to swim in the water.

We have also listed our vacation homes and vacation parks near a beach for you!

Your assistance dog is welcome at the holiday park. You don't have to pay anything extra for this. If you want to bring your assistance dog to EuroParcs for free, you can send an e-mail to customersupport@europarcs.nl to make your booking.

No, there is no dog shower at a holiday home.

At EuroParcs Brunssummerheide and EuroParcs Zilverstrand there is a dog shower for general use at the holiday park.

You cannot change your booking in the EuroParcs app. If you want to change your booking, please contact us via the contact form.

You can download the EuroParcs app for free from the App Store and Google Play.

The EuroParcs app can be downloaded and used by anyone, even if you haven't made a booking with EuroParcs (yet). You don't need to create an account here either.

With the EuroParcs app you always have all the information you need at hand during your stay. In the EuroParcs app, you can find the following information:

• Practical information about your vacation park

• Information about all facilities and opening hours

• The park map

• The entertainment and activity program
  The best trips in the area (with discount)

Furthermore, with the EuroParcs app you can:

• Book facilities
  Sign up for activities and children's entertainment

Yes, you can download the EuroParcs app for free from the Google Play Store or the Apple App Store.

If you want to make a change to your business booking, please send an e-mail with your change to info@stayxl.nl.

For a private booking, it is not possible to receive an invoice. This is only possible if you make a business booking via info@stayxl.nl.

Bookings not made through StayXL are considered private bookings and therefore not business bookings. We cannot issue an invoice for private bookings.

If you would like to make a booking for a period longer than 3 weeks, please contact the StayXL department. You can do this by sending an e-mail to info@stayxl.nl or by calling 088 070 82 20.

It is possible to stay in a EuroParcs holiday home for a longer period. This is possible, for example, if you are moving or renovating, or because of other circumstances. You can request this from our StayXL department by sending an e-mail to info@stayxl.nl or by calling 088 070 82 20.

At EuroParcs, we also have versatile internships, where you can learn a lot in a short time! During your internship, you will be given plenty of space and guidance to show and develop your talents. Who knows, we might even offer you a job after your internship!

At EuroParcs, we have several vacancies, both at our holiday parks and at our head office. You can also fill in an open application form at EuroParcs. This allows us to contact you if a vacancy comes up that might suit you!

All open vacancies can be found here.

The facilities of our holiday parks differ per park. All facilities are listed on the webpage of each holiday park. From the homepage you can easily click on the park you want to know more about. If you have any questions about the facilities of one of the holiday parks, please call the reception of the relevant park. We are happy to help you!

This differs per holiday park. You can find this at the facilities on the webpage and on the map of the park where you are staying.

At many of our parks you can rent regular bicycles and children's bicycles. You can find out whether there is a bicycle rental service on the page of the park where you want to stay. You can also rent an e-chopper at many of our parks. For this you must be in possession of a valid driver's license.

All kitchens are equipped with a standard kitchen inventory. There are plates, cutlery, glasses and mugs. In addition, there are pans, dishes and coasters available. Everything to start your holiday carefree.
Please note that the hotel rooms and studios do not have full kitchens.

Electric and gas barbecuing is allowed on our holiday parks. The accommodation is not equipped with a barbecue as standard, but you can bring your own or order a barbecue package (including bbq) via the EuroParcs app.

There are plenty firework-free holiday parks at EuroParcs. In the middle of nature and completely free of fireworks.

To make you feel as safe as possible during your stay, the park is supervised by the park management. In the event of an (emergency) situation, you can call the emergency number of the park. You will receive this number from the reception when you check in.

We have a number of holiday parks with charging stations for electric cars. You can find them below.

Every EuroParcs holiday park and almost every accommodation has a Wi-Fi connection and can be used free of charge. Our parks are located in the middle of nature, so keep in mind that the speed and range may be less than you are used to at home. If you have problems logging in or have questions about the Wi-Fi connection, you can always contact the reception.

On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.

This depends on the holiday park and the type of facility. Please contact the reception of the relevant holiday park to receive information about this. They are aware of the conditions of the holiday park.

At EuroParcs, we offer you the option to specify a specific holiday home or camping pitch during your booking for a one-off extra fee. This way, you are guaranteed to stay at your preferred spot.

• For holiday homes, the preferential charge for a house number is €39.

• For mobile home or camping pitches, the preference fee is €27,50

• The preferential charge for specific features or facilities in a home or camping pitch is €33,-.

If, for any reason, we are unable to guarantee you this specific holiday home or camping pitch, we will contact you. We will look for a suitable alternative or you will receive a refund of your preference fee.

Adding extra guests and pets can be done by calling our Customer Contact Center. Please use the contact form or call the phone number 088 070 8090.

Note: Any changes that reduce the number of guests and/or pets must also be reported by phone to our Customer Contact Center.

Yes, your pet is welcome (on a leash) at all holiday parks.

When the accommodation allows pets, a maximum of 2 pets per holiday home are allowed. Pet-free homes are also available. You can indicate your preference when making your reservation.

There is, however, a surcharge per pet per night. You have to add your pet to your travel company when you make your reservation. The surcharge will be displayed during your booking. Please note, your pet can only come with you when it's part of the travel company.

Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.

Changing the holiday park (rebooking) is possible up to 28 days before arrival. Contact us to discuss the possibilities, we are happy to take a look with you. You can change a booking by contacting us via the contact form.

If you opt for cheaper accommodation at another park, the price will remain the same. If you opt for a more expensive accommodation at a different park or for a specific preference, you will have to pay the difference.

Changes are not possible within 28 days before arrival.

At EuroParcs, it is possible to book several cottages next to each other. This allows two families to stay next to each other.
You can indicate your preferred house number when making your booking. This costs € 39 per booking. You do this for both reservations. You can see the house numbers on the map.

If you have placed an option with EuroParcs, an expiry date is attached to this. This expiry date has been communicated to you via the Customer Contact Centre or the holiday park itself. After this date the option will expire. If you want to turn your option into a definite booking, you need to have made a (down)payment via My EuroParcs. Do you still have questions about your option? Please feel free to contact the Customer Contact Centre.

Children's furniture is not provided as standard, but can be booked via My EuroParcs ( based on availability). This includes cots and high chairs.

If you are looking for one or more properties for a large group, EuroParcs offers several options! For example, we have several group accommodations suitable for groups of up to 31 people.

EuroParcs also offers options for, for example, a company outing, staff party, family weekend, festival visit, study weekend or sailing camp. For more information, please visit EuroParcs Business.

Extras (such as bed linen, towels, a high chair, etc.) can already be added during the booking process. Have you already booked? Then you can do this via My EuroParcs.

If you have booked your stay with a tour operator, such as AirBnb or Booking.com, unfortunately we cannot change or cancel your booking. Please contact the tour operator with whom you booked.

No, this is not possible. Due to hygiene reasons, one bed linen package per person is included in your booking as standard. This is a mandatory purchase, so you are not allowed to bring your own bed linen either.

You can easily cancel your booking yourself online at My EuroParcs.

If you cancel within 24 hours after making your booking, this is free of charge. Depending on the period before your check-in date, the following fees apply:

• More than 3 months before check-in: 15% of the total amount

• Within 3 to 2 months before check-in: 50% of the total amount

• Within 2 months to 1 month before check-in: 75% of the total amount

• Within 1 month before check-in: 90% of the total amount

• Cancellation on the day of arrival: 100% of the total amount

For full details, please refer to article 6 of the RECRON-voorwaarden.

EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person*.

If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.

Causing nuisance can also be a reason to withhold the deposit.

*Please note, at times of major events such as Dekmantel, Defqon, Awakenings or other festivals, a deposit of €500 per accommodation may be required.

Contact us to discuss the possibilities. You can change a booking by contacting us via the contact form.

When you choose a cheaper accommodation, the price remains the same. If you opt for a more expensive accommodation or for a certain preference, you pay the difference.

You can also choose another accommodation within 28 days before arrival, as long as it's on the same park.

Rebooking is possible without change fee until 28 days before arrival at the latest. The amended booking must take place in the same year. Changing a booking can be done by contacting us via the contact form.

Changes cannot be made within 28 days of arrival.

When you change the date of your booking, you always pay at least the amount of your original booking. If the price is higher than the original date, you pay the difference in price. If your new booking has a lower price, this difference will not be refunded.

No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.

You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.

You make your reservation according to the RECRON terms and conditions. There are different categories within these conditions. Check the conditions that apply to your stay:

• RECRON conditions for holiday accommodations (EN)

• RECRON conditions for tourist stay (EN)

  
  
  

  
  
  

Cleaning costs are already included in the rental price. These costs may vary by property type and also depend on the size of the property.

If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.

The main booker must be at least 18 years old and stay at the park himself. It is therefore not allowed for parents to make a booking for children and then not stay at the park themselves.

At present, EuroParcs does not (yet) offer cancellation insurance with the booking.

You may be able to take out cancellation insurance with your own insurance company. Consult your insurance company for the conditions they apply.

Please contact the park you made a booking with. You can find the contact details on the reservation confirmation.

Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.

EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person*.

If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.

Causing nuisance can also be a reason to withhold the deposit.

*Please note, at times of major events such as Dekmantel, Defqon, Awakenings or other festivals, a deposit of €500 per accommodation may be required.

If we do not receive payment within 2 weeks of the written reminder, the booking will be cancelled. Any costs incurred for the booking will then be charged.

See article 5 and 6 of the RECRON-conditions for all conditions regarding payments.

You pay for your stay yourself in advance with, among other things, iDeal, master card and VISA and you cannot pay (cash) on site.

You can pay for extras during your stay, such as bicycles, extra linen packages or groceries, on the spot. You can pay this in cash, but banknotes of € 200 and € 500 are not accepted. Transactions of € 250 or more cannot be paid in cash.

While booking online, you need to pay online using iDeal, mastercard and VISA, among others. Payment is subject to the following conditions:

• When booking more than 6 weeks before arrival, you pay 30% of the
  invoice amount and the remaining amount 6 weeks before arrival.

• If you book within 6 weeks before arrival, you must pay the full amount online immediately.
  online.

• If no payment is made, you will receive a reminder from us. If a (down) payment is not made, we are forced to cancel your reservation against the applicable cancellation conditions as stated in the RECRON. There are costs involved.
  
  All payment conditions can be found in Article 5 of the RECRON terms and conditions.

You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.

The reservation fee is included in the rental price.

If you want to redeem a gift voucher from EuroParcs, you need to contact gastenservice@europarcs.nl. Take a picture of the front and back of your gift voucher and add it to the attachment of your e-mail. We will be happy to help you!

The standard bed linen packages and tourist taxes must be paid directly when making your booking.

If you wish to book extra bed linen packages or other extras during your stay, you can settle this during reception.

It is not possible at EuroParcs to pay in terms or to request deferment of payment.

If you have paid a deposit, you will receive the deposit back within 3 weeks to the IBAN number known to us. You do not have to do anything yourself.

Yes, you can pay with your credit card at the parks if there is a pin machine available.

If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.

We cannot answer this question on the website, because your home number will be assigned upon arrival. If you want to guarantee a specific house number, you can book a preferred house number (€ 35,-) when making the booking.

Smoking is not allowed in all accommodations. Smoking is only allowed outside the accommodation, for example on the terrace or in the garden of the holiday home. If there is no ashtray in the accommodation, you can get one at the reception.

All kitchens are equipped with a standard kitchen inventory. There are plates, cutlery, glasses and mugs. In addition, there are pans, dishes and coasters available. Everything to start your holiday carefree.
Please note that the hotel rooms and studios do not have full kitchens.

Extras (such as bed linen, towels, a high chair, etc.) can already be added during the booking process. Have you already booked? Then you can do this via My EuroParcs.

On the webpage of your accommodation or in My EuroParcs under 'my bookings' you can find out whether your accommodation has a separate toilet. This is indicated under the sanitary facilities.

On the webpage of your accommodation or in My EuroParcs under 'my bookings', you can find out whether your accommodation has a freezer or a fridge with a freezer compartment. This is indicated under kitchen facilities.

On the webpage of your stay or in My EuroParcs under 'my bookings', you can find out whether your accommodation has an oven. This is indicated under kitchen facilities.

Our holiday homes often have a filter coffee maker, Nespresso Professional Machine, Senseo or a bean machine. Which coffee machine your holiday home has can be found under kitchen facilities on the webpage of your holiday home. If you have already booked and log in to My EuroParcs, you can find it under 'My bookings'.

Children's furniture is not standard in the holiday homes. You need to book this at 'extras' during your booking process. You can book the following children's furniture:

• Camping bed

• Playpen

• High chair

• Baby bath
  

Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.

There is also a public wifi connection at the holiday park for which you do not need a password.

No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.

All accommodations have different interiors. Interior and exterior may therefore differ for each holiday home and house type.

All bungalows, chalets and glamping tents are equipped with garden furniture. For some special accommodation, such as hiker's huts or camping pitches, this is not the case.

You can find what kind of garden furniture is available at your holiday home under 'facilities' on the webpage of your chosen accommodation.

In the EuroParcs app, you will find various manuals for the equipment in your holiday home.

You can park 1 car at or near the holiday home. Some larger holiday homes have space for several cars.

Yes, we have a number of disabled homes at our holiday parks. These are (partly) adapted and made wheelchair-accessible with, for example, wide doors and grab rails at the sanitary facilities.

You can easily find our disabled accommodations by selecting the search filter 'suitable for disabled' in the 'search & book'. This can be found under 'about your accommodation', then under 'personal preferences'.

The presence of an inventory list in the holiday home varies from one park to another. If the inventory list is present, you can easily find it in the accommodation. If your inventory is not complete upon arrival, you should report this to reception as soon as possible.

We cannot answer this question on the website because your house number is only known upon arrival. If you want to be guaranteed a particular house number, you can book a house number with preference (€35) when making the booking.

Cleaning costs are already included in the rental price. These costs may vary by property type and also depend on the size of the property.

In general, the length of the beds in our holiday homes are 2m. This is the standard. If this is smaller, this is specifically indicated at the holiday park and the type of housing. An example of this is EuroParcs De Biesbosch: here some house numbers have beds with a length of 1.80 m.

Forgotten or lost something during your holiday with us? We understand that this is annoying. For questions about lost property, please fill in the contact form on our website. Please mention which park you stayed at and which cottage you stayed in. It is also useful if you leave your telephone number so that we can contact you if we have found the items. The park will contact you for further processing.

Would you like to stay informed about the latest EuroParcs news and offers? Then register for the newsletter below.

All EuroParcs offers can be found here.

You can order various food boxes for your stay via My EuroParcs.

With regard to all our promotional marketing communications, in particular where price discounts are offered (in whatever form), we have drawn up promotional terms and conditions. You can read more about these promotional terms and conditions on our Terms and Conditions page.

No, we do not offer arrangements for special occasions. However, you can ask at the reception of your holiday park about possibilities for a decorated house on arrival. Of course, you are also free to decorate your own holiday home.

If your discount code does not work during the booking process, we would like to ask you to make a booking for now. You will receive a reservation number with your booking confirmation. You can e-mail this reservation number, together with your discount code, to customersupport@europarcs.nl. We will be happy to help you.

If a package or additional item is not (any longer) available, you will receive a refund of the overpaid amount.