Hi, how can we help you?
The main booker must be at least 18 years old and stay at the park himself. It is therefore not allowed for parents to make a booking for children and then not stay at the park themselves.
At EuroParcs, it is possible to book several cottages next to each other. This allows two families to stay next to each other. You can indicate your preferred house number when making your booking. This costs € 35 per booking. You do this for both reservations. You can see the house numbers on the map.
This can have several causes. Usually, this occurs when a new customer card was created while you already had an account with us. No problem! Contact us and we will merge your double account. We do need your reservation number and e-mail address to do this.
If you have paid a deposit, you will receive the deposit back within 3 weeks to the IBAN number known to us. You do not have to do anything yourself.
If we do not receive payment within 2 weeks of the written reminder, the booking will be cancelled. Any costs incurred for the booking will then be charged.
See article 5 and 6 of the RECRON-conditions for all conditions regarding payments.
You can make a business booking with EuroParcs through our StayXL/Business department.
This can have several causes. In many cases this occurs when a new loyalty card was created while you already had an account. No problem! Contact us and we will merge your duplicate account. We do need your reservation number and email address for this.
From 1 January 2023, flexible arrival and departure days will apply. You will then arrive and leave again on whatever day you like (except arrivals on Sundays, national holidays, festivals and school holidays of your destination country).
During school holidays of your destination country, Mondays and Fridays apply as arrival and departure days.
Check-in is possible from 16.00 and check-out until 10.00.
If you have booked a camping pitch, you can move in from 13.00 on the day of arrival and leave by 12.00 on the day of departure.
Different arrival and departure days apply during public holidays (Easter, Ascension, Whitsun, Christmas and New Year's Eve).
Some holiday parks have special waste bins where you can deposit your dog's waste. On most holiday parks, you can use the general waste bins.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
The facilities of our holiday parks differ per park. All facilities are listed on the webpage of each holiday park. From the homepage you can easily click on the park you want to know more about. If you have any questions about the facilities of one of the holiday parks, please call the reception of the relevant park. We are happy to help you!
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.
The presence of an inventory list in the holiday home varies from one park to another. If the inventory list is present, you can easily find it in the accommodation. If your inventory is not complete upon arrival, you should report this to reception as soon as possible.
At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.
If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
To make you feel as safe as possible during your stay, the park is supervised by the park management. In the event of an (emergency) situation, you can call the emergency number of the park. You will receive this number from the reception when you check in.
At EuroParcs, we offer you the option to specify a specific holiday home or camping pitch during your booking for a one-off extra fee. This way, you are guaranteed to stay at your preferred spot.
For holiday homes, the preferential charge for a house number is €35. As of 2024, this cost will be €39.
For mobile home or camping pitches, the preference fee is €25
The preferential charge for specific features or facilities in a home or camping pitch is €27.50. As of 2024, this cost will be €33.
If, for any reason, we are unable to guarantee you this specific holiday home or camping pitch, we will contact you. We will look for a suitable alternative or you will receive a refund of your preference fee.
Our holiday homes often have a filter coffee maker, Nespresso Professional Machine, Senseo or a bean machine. Which coffee machine your holiday home has can be found under kitchen facilities on the webpage of your holiday home. If you have already booked and log in to My EuroParcs, you can find it under 'My bookings'.
On the webpage of your accommodation or in My EuroParcs under 'my bookings', you can find out whether your accommodation has a freezer or a fridge with a freezer compartment. This is indicated under kitchen facilities.
The standard check-in period is from 4 pm. You can find the opening hours of the reception of your preferred park on our website.
Did you book an early check-in? Then you can check in from 1 pm.
If you have a complaint during your stay, please contact reception. We will be happy to help resolve your complaint and make your stay as comfortable as possible. You can find the number and opening hours of the reception in the EuroParcs app and in your welcome information booklet.
Children's furniture is not standard in the holiday homes. You need to book this at 'extras' during your booking process. You can book the following children's furniture:
Camping bed
Playpen
High chair
Baby bath
All bungalows, chalets and glamping tents are equipped with garden furniture. For some special accommodation, such as hiker's huts or camping pitches, this is not the case.
You can find what kind of garden furniture is available at your holiday home under 'facilities' on the webpage of your chosen accommodation.
At many of our parks you can rent regular bicycles and children's bicycles. You can find out whether there is a bicycle rental service on the page of the park where you want to stay. You can also rent an e-chopper at many of our parks. For this you must be in possession of a valid driver's license.
You can park 1 car at or near the holiday home. Some larger holiday homes have space for several cars.
On the webpage of your stay or in My EuroParcs under 'my bookings', you can find out whether your accommodation has an oven. This is indicated under kitchen facilities.
If a package or additional item is not (any longer) available, you will receive a refund of the overpaid amount.
You pay for your stay yourself in advance with, among other things, iDeal, master card and VISA and you cannot pay (cash) on site.
You can pay for extras during your stay, such as bicycles, extra linen packages or groceries, on the spot. You can pay this in cash, but banknotes of € 200 and € 500 are not accepted. Transactions of € 250 or more cannot be paid in cash.
No, a towel package is not included as standard in your stay. You can book an extra package when you make your reservation for €6.75 per package or during your stay via My EuroParcs or at reception.
The towel package consists of one large and one small towel.
In general, you can watch the standard Dutch channels and a number of Belgian and German channels in your holiday home.
All important (emergency) numbers can be found in the EuroParcs app and in your welcome booklet, which you get from reception when you check in. Think of numbers of the reception, the nearest GP, vet and police station.
Your visitors are welcome in your holiday home at EuroParcs. They can park their car in the general car park before the barriers. They may also use park facilities. Not every holiday park offers all facilities to visitors. Ask about the possibilities at the reception.
Electric and gas barbecuing is allowed on our holiday parks. The accommodation is not equipped with a barbecue as standard, but you can bring your own or order a barbecue package (including bbq) via the EuroParcs app.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
Rebooking is possible without change fee until 28 days before arrival at the latest. The amended booking must take place in the same year. Changing a booking can be done by contacting us via the contact form.
Changes cannot be made within 28 days of arrival.
When you change the date of your booking, you always pay at least the amount of your original booking. If the price is higher than the original date, you pay the difference in price. If your new booking has a lower price, this difference will not be refunded.
If you create an account on My EuroParcs, you can do the following yourself:
Cancel a booking
Book extras
Book additional persons and/or pets
Payments
You can also find all the information about your holiday park and accommodation.
If you want to change your booking, please contact us via the contact form.
Please note: you can only create a My EuroParcs account if you have made a booking with EuroParcs.
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
Upon departure, we kindly ask you to think of the following things:
Leave the property broom clean
Dispose of your household waste at the environmental park
Empty the fridge and dishwasher
Collect linen in a pillowcase
Hand in your key or key card at reception or leave it in the letterbox provided.
Also watch our check-out video.
Any costs incurred by the park management for the above work will be charged to the tenant(s).
It is only possible to create a My EuroParcs account when you have made a booking or reservation at EuroParcs.
After you have made a booking, you will receive a booking confirmation in your mailbox. This confirmation contains a link to My EuroParcs with which you can create a password for your account.
If you would like to make a booking for a period longer than 3 weeks, please contact the StayXL department. You can do this by sending an e-mail to [email protected] or by calling 088 070 82 20.
If you have forgotten your password, you can request a new password on the My EuroParcs page by clicking on 'forgot your password?'. All you need to do is enter your email address and you will receive a new password within a few minutes.
Tiny Offices can be used by guests and owners, but also if you are not staying at the park. If you are not staying at the holiday park itself, please fill in the contact form, select EuroParcs De Zanding or EuroParcs Spaarnwoude and the subject 'Tiny Office'. The Tiny Offices can be reserved per half day for a fee.
You can book a Tiny Office by filling in the contact form of the Customer Contact Center. Choose whether you want to book a Tiny Office at EuroParcs De Zanding or EuroParcs Spaarnwoude and select 'Tiny Office' in the subject line. The Tiny offices can also be booked through the receptions of EuroParcs De Zanding and EuroParcs Spaarnwoude.
Yes, we have a number of disabled homes at our holiday parks. These are (partly) adapted and made wheelchair-accessible with, for example, wide doors and grab rails at the sanitary facilities.
You can easily find our disabled accommodations by selecting the search filter 'suitable for disabled' in the 'search & book'. This can be found under 'about your accommodation', then under 'personal preferences'.
Smoking is not allowed in all accommodations. Smoking is only allowed outside the accommodation, for example on the terrace or in the garden of the holiday home. If there is no ashtray in the accommodation, you can get one at the reception.
If you want to stay in your own holiday home, you may contact EuroParcs' Owner Contact Department. This can be done via Topdesk, for which you have an account.
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
Yes, you can unsubscribe from the newsletter at any time. You will find the unsubscribe button at the bottom of the mail.
The conditions of the flexible arrival and departure days are as follows:
Sundays, festival weekends and public holidays do not count as arrival days, departures are possible
During school holidays in your country of destination, Mondays and Fridays count as arrival and departure days (with the exception of EuroParcs Het Amsterdamse Bos, EuroParcs Brunssummerheide, EuroParcs Buitenhuizen, EuroParcs Spaarnwoude and EuroParcs De Zanding)
Not valid for EuroParcs De Koog
Only valid for stays of a minimum of 2 nights
Exceptions may apply for larger properties (from 8 people) and hotel rooms
Do you have a question about flexible arrival and departure days? Then feel free to contact us via the contact form.
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
Your dog is welcome at EuroParcs holiday parks and campsites! If you add your dog to your travel group, you will automatically see only the accommodations where your dog is welcome.
At EuroParcs Gulperberg, your dog is not welcome in the holiday home, but it is welcome at the holiday park and campsite.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
All open vacancies can be found here.
No, there is no dog kennel in the holiday home. Should you need one during your stay, you will have to bring it yourself.
Yes, at all EuroParcs holiday parks your dog must be on a leash.
Most of the roads are asphalt, but it varies per park whether there is more asphalt or grass. In a number of parks, there is both grass and asphalt.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
At most holiday parks, your dog is welcome in the restaurant and/or terrace. At only a few parks is your dog not welcome the catering facilities:
EuroParcs Aan de Maas
EuroParcs Poort van Maastricht (welcome on the terrace)
EuroParcs Gulperberg (welcome on the terrace)
EuroParcs De Achterhoek (welcome on the terrace)
EuroParcs Limburg (welcome on the terrace)
EuroParcs Bad Hulckesteijn (welcome on the terrace)
EuroParcs De Kraaijenbergse Plassen (welcome on the terrace)
EuroParcs De Rijp (welcome on the terrace)
EuroParcs De Wije Werelt (welcome on the terrace)
EuroParcs De Woudhoeve (welcome on the terrace)
EuroParcs Zuiderzee (welcome on the terrace)
EuroParcs Parc du Soleil (welcome on the terrace)
EuroParcs Het Amsterdamse Bos
EuroParcs Poort van Amsterdam (welcome on the terrace)
EuroParcs Kaatsheuvel (welcome on the terrace)
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on 'Bring your dog on holiday?' under the facilities of the park page.
You can find the address details and phone number of the nearest vet in the EuroParcs app or in your welcome booklet, which you received upon arrival.
No, there is no dog camera or something like a baby monitor. Should you need one during your stay, you will have to bring it yourself.
No, there is no dog shower at a holiday home.
At EuroParcs Brunssummerheide and EuroParcs Zilverstrand there is a dog shower for general use at the holiday park.
If you want to redeem a gift voucher from EuroParcs, you need to contact [email protected]. Take a picture of the front and back of your gift voucher and add it to the attachment of your e-mail. We will be happy to help you!
The EuroParcs app can be downloaded and used by anyone, even if you haven't made a booking with EuroParcs (yet). You don't need to create an account here either.
It is useful to know in advance whether there is a mop in the house in case of accidents. You can find this under the heading 'take your dog on holiday' on the webpage of your holiday park.
From 16:00 you can check in at the reception. To check in, we need proof of identification from the main booker. Are you arriving after reception closing time? Let us know at least one day before arrival via My EuroParcs. Reception will contact you on the day of arrival (before the end of the working day, see opening hours) to discuss the possibilities. You can find the opening hours of the reception on the relevant park page of the park. Please note that the reservation must be paid in full, otherwise the preparation of the key is not possible. The reception will then explain how you can check in, for example, you will receive a code of the locker where you can take out your key or key card.
If you have a complaint after your stay, please share it with us by sending an e-mail to [email protected]. We are happy to help you.
The reservation fee is included in the rental price.
The standard bed linen packages and tourist taxes must be paid directly when making your booking.
If you wish to book extra bed linen packages or other extras during your stay, you can settle this during reception.
In My EuroParcs you can book the following additional items:
Children's furniture
Extra bed linen package
Towel package
Kitchen towel package
Beds made on arrival
Food boxes
You can also book extra persons and pets.
With the EuroParcs app you always have all the information you need at hand during your stay. In the EuroParcs app, you can find the following information:
Practical information about your vacation park
Information about all facilities and opening hours
The park map
The entertainment and activity program The best trips in the area (with discount)
Furthermore, with the EuroParcs app you can:
Book facilities Sign up for activities and children's entertainment
You can order various food boxes for your stay via My EuroParcs.
If you want to make a change to your business booking, please send an e-mail with your change to [email protected].
The former Duinresorts have their own 'my environment'. You cannot log in to My EuroParcs if you have booked at one of the following EuroParcs holiday parks:
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
Causing nuisance can also be a reason to withhold the deposit.
Your assistance dog is welcome at the holiday park. You don't have to pay anything extra for this. If you want to bring your assistance dog to EuroParcs for free, you can send an e-mail to [email protected] to make your booking.
All accommodations have different interiors. Interior and exterior may therefore differ for each holiday home and house type.
If you have made a business booking or have a long stay at EuroParcs, you cannot log in to My EuroParcs to manage your booking yourself. If you want to change something in your booking, we would like to ask you to send an e-mail or call StayXL on 088 070 82 20.
Unfortunately, you cannot book extra guests via My EuroParcs. This is only possible by calling the Customer Contact Centre on 088 070 8090.
While booking online, you need to pay online using iDeal, mastercard and VISA, among others. Payment is subject to the following conditions:
When booking more than 6 weeks before arrival, you pay 30% of the invoice amount and the remaining amount 6 weeks before arrival.
If you book within 6 weeks before arrival, you must pay the full amount online immediately. online.
If no payment is made, you will receive a reminder from us. If a (down) payment is not made, we are forced to cancel your reservation against the applicable cancellation conditions as stated in the RECRON. There are costs involved. All payment conditions can be found in Article 5 of the RECRON terms and conditions.
You cannot change your booking in the EuroParcs app. However, you can log in to My EuroParcs in the app.
If you want to change your booking, please contact us via the contact form.
Are you considering investing in your own holiday home at EuroParcs? Then you're in good hands with us. Take a look at EuroParcs Sales website for more information on, among other things, the offer, returns and the latest developments.
Would you like to contact EuroParcs Sales directly? Then fill in the contact form or call us on 088 07 08 000.
At EuroParcs, we have several vacancies, both at our holiday parks and at our head office. You can also fill in an open application form at EuroParcs. This allows us to contact you if a vacancy comes up that might suit you!
At EuroParcs, we also have versatile internships, where you can learn a lot in a short time! During your internship, you will be given plenty of space and guidance to show and develop your talents. Who knows, we might even offer you a job after your internship!
Bookings
The main booker must be at least 18 years old and stay at the park himself. It is therefore not allowed for parents to make a booking for children and then not stay at the park themselves.
At EuroParcs, it is possible to book several cottages next to each other. This allows two families to stay next to each other. You can indicate your preferred house number when making your booking. This costs € 35 per booking. You do this for both reservations. You can see the house numbers on the map.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.
At EuroParcs, we offer you the option to specify a specific holiday home or camping pitch during your booking for a one-off extra fee. This way, you are guaranteed to stay at your preferred spot.
For holiday homes, the preferential charge for a house number is €35. As of 2024, this cost will be €39.
For mobile home or camping pitches, the preference fee is €25
The preferential charge for specific features or facilities in a home or camping pitch is €27.50. As of 2024, this cost will be €33.
If, for any reason, we are unable to guarantee you this specific holiday home or camping pitch, we will contact you. We will look for a suitable alternative or you will receive a refund of your preference fee.
Rebooking is possible without change fee until 28 days before arrival at the latest. The amended booking must take place in the same year. Changing a booking can be done by contacting us via the contact form.
Changes cannot be made within 28 days of arrival.
When you change the date of your booking, you always pay at least the amount of your original booking. If the price is higher than the original date, you pay the difference in price. If your new booking has a lower price, this difference will not be refunded.
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
Causing nuisance can also be a reason to withhold the deposit.
Unfortunately, you cannot book extra guests via My EuroParcs. This is only possible by calling the Customer Contact Centre on 088 070 8090.
Corona
Parks and facilities
The facilities of our holiday parks differ per park. All facilities are listed on the webpage of each holiday park. From the homepage you can easily click on the park you want to know more about. If you have any questions about the facilities of one of the holiday parks, please call the reception of the relevant park. We are happy to help you!
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
To make you feel as safe as possible during your stay, the park is supervised by the park management. In the event of an (emergency) situation, you can call the emergency number of the park. You will receive this number from the reception when you check in.
At many of our parks you can rent regular bicycles and children's bicycles. You can find out whether there is a bicycle rental service on the page of the park where you want to stay. You can also rent an e-chopper at many of our parks. For this you must be in possession of a valid driver's license.
Electric and gas barbecuing is allowed on our holiday parks. The accommodation is not equipped with a barbecue as standard, but you can bring your own or order a barbecue package (including bbq) via the EuroParcs app.
Owners
If you want to stay in your own holiday home, you may contact EuroParcs' Owner Contact Department. This can be done via Topdesk, for which you have an account.
Are you considering investing in your own holiday home at EuroParcs? Then you're in good hands with us. Take a look at EuroParcs Sales website for more information on, among other things, the offer, returns and the latest developments.
Would you like to contact EuroParcs Sales directly? Then fill in the contact form or call us on 088 07 08 000.
Holiday with pets
Some holiday parks have special waste bins where you can deposit your dog's waste. On most holiday parks, you can use the general waste bins.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
Your dog is welcome at EuroParcs holiday parks and campsites! If you add your dog to your travel group, you will automatically see only the accommodations where your dog is welcome.
At EuroParcs Gulperberg, your dog is not welcome in the holiday home, but it is welcome at the holiday park and campsite.
No, there is no dog kennel in the holiday home. Should you need one during your stay, you will have to bring it yourself.
Yes, at all EuroParcs holiday parks your dog must be on a leash.
Most of the roads are asphalt, but it varies per park whether there is more asphalt or grass. In a number of parks, there is both grass and asphalt.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
At most holiday parks, your dog is welcome in the restaurant and/or terrace. At only a few parks is your dog not welcome the catering facilities:
EuroParcs Aan de Maas
EuroParcs Poort van Maastricht (welcome on the terrace)
EuroParcs Gulperberg (welcome on the terrace)
EuroParcs De Achterhoek (welcome on the terrace)
EuroParcs Limburg (welcome on the terrace)
EuroParcs Bad Hulckesteijn (welcome on the terrace)
EuroParcs De Kraaijenbergse Plassen (welcome on the terrace)
EuroParcs De Rijp (welcome on the terrace)
EuroParcs De Wije Werelt (welcome on the terrace)
EuroParcs De Woudhoeve (welcome on the terrace)
EuroParcs Zuiderzee (welcome on the terrace)
EuroParcs Parc du Soleil (welcome on the terrace)
EuroParcs Het Amsterdamse Bos
EuroParcs Poort van Amsterdam (welcome on the terrace)
EuroParcs Kaatsheuvel (welcome on the terrace)
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on 'Bring your dog on holiday?' under the facilities of the park page.
You can find the address details and phone number of the nearest vet in the EuroParcs app or in your welcome booklet, which you received upon arrival.
No, there is no dog camera or something like a baby monitor. Should you need one during your stay, you will have to bring it yourself.
No, there is no dog shower at a holiday home.
At EuroParcs Brunssummerheide and EuroParcs Zilverstrand there is a dog shower for general use at the holiday park.
It is useful to know in advance whether there is a mop in the house in case of accidents. You can find this under the heading 'take your dog on holiday' on the webpage of your holiday park.
Your assistance dog is welcome at the holiday park. You don't have to pay anything extra for this. If you want to bring your assistance dog to EuroParcs for free, you can send an e-mail to [email protected] to make your booking.
Camping
At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.
If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.
My EuroParcs
This can have several causes. Usually, this occurs when a new customer card was created while you already had an account with us. No problem! Contact us and we will merge your double account. We do need your reservation number and e-mail address to do this.
This can have several causes. In many cases this occurs when a new loyalty card was created while you already had an account. No problem! Contact us and we will merge your duplicate account. We do need your reservation number and email address for this.
If you create an account on My EuroParcs, you can do the following yourself:
Cancel a booking
Book extras
Book additional persons and/or pets
Payments
You can also find all the information about your holiday park and accommodation.
If you want to change your booking, please contact us via the contact form.
Please note: you can only create a My EuroParcs account if you have made a booking with EuroParcs.
It is only possible to create a My EuroParcs account when you have made a booking or reservation at EuroParcs.
After you have made a booking, you will receive a booking confirmation in your mailbox. This confirmation contains a link to My EuroParcs with which you can create a password for your account.
If you have forgotten your password, you can request a new password on the My EuroParcs page by clicking on 'forgot your password?'. All you need to do is enter your email address and you will receive a new password within a few minutes.
In My EuroParcs you can book the following additional items:
Children's furniture
Extra bed linen package
Towel package
Kitchen towel package
Beds made on arrival
Food boxes
You can also book extra persons and pets.
The former Duinresorts have their own 'my environment'. You cannot log in to My EuroParcs if you have booked at one of the following EuroParcs holiday parks:
If you have made a business booking or have a long stay at EuroParcs, you cannot log in to My EuroParcs to manage your booking yourself. If you want to change something in your booking, we would like to ask you to send an e-mail or call StayXL on 088 070 82 20.
Business | Long stay
If you would like to make a booking for a period longer than 3 weeks, please contact the StayXL department. You can do this by sending an e-mail to [email protected] or by calling 088 070 82 20.
If you want to make a change to your business booking, please send an e-mail with your change to [email protected].
EuroParcs app
The EuroParcs app can be downloaded and used by anyone, even if you haven't made a booking with EuroParcs (yet). You don't need to create an account here either.
With the EuroParcs app you always have all the information you need at hand during your stay. In the EuroParcs app, you can find the following information:
Practical information about your vacation park
Information about all facilities and opening hours
The park map
The entertainment and activity program The best trips in the area (with discount)
Furthermore, with the EuroParcs app you can:
Book facilities Sign up for activities and children's entertainment
You cannot change your booking in the EuroParcs app. However, you can log in to My EuroParcs in the app.
If you want to change your booking, please contact us via the contact form.
Work at EuroParcs
All open vacancies can be found here.
At EuroParcs, we have several vacancies, both at our holiday parks and at our head office. You can also fill in an open application form at EuroParcs. This allows us to contact you if a vacancy comes up that might suit you!
At EuroParcs, we also have versatile internships, where you can learn a lot in a short time! During your internship, you will be given plenty of space and guidance to show and develop your talents. Who knows, we might even offer you a job after your internship!
Promotions & packages
If a package or additional item is not (any longer) available, you will receive a refund of the overpaid amount.
You can order various food boxes for your stay via My EuroParcs.
Payments
If you have paid a deposit, you will receive the deposit back within 3 weeks to the IBAN number known to us. You do not have to do anything yourself.
If we do not receive payment within 2 weeks of the written reminder, the booking will be cancelled. Any costs incurred for the booking will then be charged.
See article 5 and 6 of the RECRON-conditions for all conditions regarding payments.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.
You pay for your stay yourself in advance with, among other things, iDeal, master card and VISA and you cannot pay (cash) on site.
You can pay for extras during your stay, such as bicycles, extra linen packages or groceries, on the spot. You can pay this in cash, but banknotes of € 200 and € 500 are not accepted. Transactions of € 250 or more cannot be paid in cash.
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
If you want to redeem a gift voucher from EuroParcs, you need to contact [email protected]. Take a picture of the front and back of your gift voucher and add it to the attachment of your e-mail. We will be happy to help you!
The reservation fee is included in the rental price.
The standard bed linen packages and tourist taxes must be paid directly when making your booking.
If you wish to book extra bed linen packages or other extras during your stay, you can settle this during reception.
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
Causing nuisance can also be a reason to withhold the deposit.
While booking online, you need to pay online using iDeal, mastercard and VISA, among others. Payment is subject to the following conditions:
When booking more than 6 weeks before arrival, you pay 30% of the invoice amount and the remaining amount 6 weeks before arrival.
If you book within 6 weeks before arrival, you must pay the full amount online immediately. online.
If no payment is made, you will receive a reminder from us. If a (down) payment is not made, we are forced to cancel your reservation against the applicable cancellation conditions as stated in the RECRON. There are costs involved. All payment conditions can be found in Article 5 of the RECRON terms and conditions.
Arrival & departure
From 1 January 2023, flexible arrival and departure days will apply. You will then arrive and leave again on whatever day you like (except arrivals on Sundays, national holidays, festivals and school holidays of your destination country).
During school holidays of your destination country, Mondays and Fridays apply as arrival and departure days.
Check-in is possible from 16.00 and check-out until 10.00.
If you have booked a camping pitch, you can move in from 13.00 on the day of arrival and leave by 12.00 on the day of departure.
Different arrival and departure days apply during public holidays (Easter, Ascension, Whitsun, Christmas and New Year's Eve).
At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.
If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
The standard check-in period is from 4 pm. You can find the opening hours of the reception of your preferred park on our website.
Did you book an early check-in? Then you can check in from 1 pm.
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
Upon departure, we kindly ask you to think of the following things:
Leave the property broom clean
Dispose of your household waste at the environmental park
Empty the fridge and dishwasher
Collect linen in a pillowcase
Hand in your key or key card at reception or leave it in the letterbox provided.
Also watch our check-out video.
Any costs incurred by the park management for the above work will be charged to the tenant(s).
The conditions of the flexible arrival and departure days are as follows:
Sundays, festival weekends and public holidays do not count as arrival days, departures are possible
During school holidays in your country of destination, Mondays and Fridays count as arrival and departure days (with the exception of EuroParcs Het Amsterdamse Bos, EuroParcs Brunssummerheide, EuroParcs Buitenhuizen, EuroParcs Spaarnwoude and EuroParcs De Zanding)
Not valid for EuroParcs De Koog
Only valid for stays of a minimum of 2 nights
Exceptions may apply for larger properties (from 8 people) and hotel rooms
Do you have a question about flexible arrival and departure days? Then feel free to contact us via the contact form.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
From 16:00 you can check in at the reception. To check in, we need proof of identification from the main booker. Are you arriving after reception closing time? Let us know at least one day before arrival via My EuroParcs. Reception will contact you on the day of arrival (before the end of the working day, see opening hours) to discuss the possibilities. You can find the opening hours of the reception on the relevant park page of the park. Please note that the reservation must be paid in full, otherwise the preparation of the key is not possible. The reception will then explain how you can check in, for example, you will receive a code of the locker where you can take out your key or key card.
If you have a complaint after your stay, please share it with us by sending an e-mail to [email protected]. We are happy to help you.
During your stay
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.
If you have a complaint during your stay, please contact reception. We will be happy to help resolve your complaint and make your stay as comfortable as possible. You can find the number and opening hours of the reception in the EuroParcs app and in your welcome information booklet.
No, a towel package is not included as standard in your stay. You can book an extra package when you make your reservation for €6.75 per package or during your stay via My EuroParcs or at reception.
The towel package consists of one large and one small towel.
In general, you can watch the standard Dutch channels and a number of Belgian and German channels in your holiday home.
All important (emergency) numbers can be found in the EuroParcs app and in your welcome booklet, which you get from reception when you check in. Think of numbers of the reception, the nearest GP, vet and police station.
Your visitors are welcome in your holiday home at EuroParcs. They can park their car in the general car park before the barriers. They may also use park facilities. Not every holiday park offers all facilities to visitors. Ask about the possibilities at the reception.
Electric and gas barbecuing is allowed on our holiday parks. The accommodation is not equipped with a barbecue as standard, but you can bring your own or order a barbecue package (including bbq) via the EuroParcs app.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
Other questions
Tiny Offices can be used by guests and owners, but also if you are not staying at the park. If you are not staying at the holiday park itself, please fill in the contact form, select EuroParcs De Zanding or EuroParcs Spaarnwoude and the subject 'Tiny Office'. The Tiny Offices can be reserved per half day for a fee.
You can book a Tiny Office by filling in the contact form of the Customer Contact Center. Choose whether you want to book a Tiny Office at EuroParcs De Zanding or EuroParcs Spaarnwoude and select 'Tiny Office' in the subject line. The Tiny offices can also be booked through the receptions of EuroParcs De Zanding and EuroParcs Spaarnwoude.
Accommodations
The presence of an inventory list in the holiday home varies from one park to another. If the inventory list is present, you can easily find it in the accommodation. If your inventory is not complete upon arrival, you should report this to reception as soon as possible.
Our holiday homes often have a filter coffee maker, Nespresso Professional Machine, Senseo or a bean machine. Which coffee machine your holiday home has can be found under kitchen facilities on the webpage of your holiday home. If you have already booked and log in to My EuroParcs, you can find it under 'My bookings'.
On the webpage of your accommodation or in My EuroParcs under 'my bookings', you can find out whether your accommodation has a freezer or a fridge with a freezer compartment. This is indicated under kitchen facilities.
Children's furniture is not standard in the holiday homes. You need to book this at 'extras' during your booking process. You can book the following children's furniture:
Camping bed
Playpen
High chair
Baby bath
All bungalows, chalets and glamping tents are equipped with garden furniture. For some special accommodation, such as hiker's huts or camping pitches, this is not the case.
You can find what kind of garden furniture is available at your holiday home under 'facilities' on the webpage of your chosen accommodation.
You can park 1 car at or near the holiday home. Some larger holiday homes have space for several cars.
On the webpage of your stay or in My EuroParcs under 'my bookings', you can find out whether your accommodation has an oven. This is indicated under kitchen facilities.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
Yes, we have a number of disabled homes at our holiday parks. These are (partly) adapted and made wheelchair-accessible with, for example, wide doors and grab rails at the sanitary facilities.
You can easily find our disabled accommodations by selecting the search filter 'suitable for disabled' in the 'search & book'. This can be found under 'about your accommodation', then under 'personal preferences'.
Smoking is not allowed in all accommodations. Smoking is only allowed outside the accommodation, for example on the terrace or in the garden of the holiday home. If there is no ashtray in the accommodation, you can get one at the reception.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
All accommodations have different interiors. Interior and exterior may therefore differ for each holiday home and house type.
Didn't find the answer you're looking for? Please contact our Customer Contact Center
Opening hours
- Monday to Friday available 09:00 to 20:00
- Saturday and Sunday available 09:00 to 17:00