Hi, how can we help you?
The presence of an inventory list in the holiday home varies from one park to another. If the inventory list is present, you can easily find it in the accommodation. If your inventory is not complete upon arrival, you should report this to reception as soon as possible.
You pay for your stay in advance with iDeal, mastercard and VISA, among others, and you cannot pay on site.
Extras for during your stay, such as bicycles, extra linen or groceries can be paid on site.
These exclusive, daily changing Black Friday deals can only be booked from Tuesday, Nov. 22 through Monday, Nov. 28, 2022. If you booked on a different date, you cannot take advantage of the Black Friday discount.
Smoking is not allowed in all accommodations. Smoking is only allowed outside the accommodation, for example on the terrace or in the garden of the holiday home. If there is no ashtray in the accommodation, you can get one at the reception.
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
To make you feel as safe as possible during your stay, the park is supervised by the park management. In the event of an (emergency) situation, you can call the emergency number of the park. You will receive this number from the reception when you check in.
On the webpage of your accommodation or in My EuroParcs under 'my bookings', you can find out whether your accommodation has a freezer or a fridge with a freezer compartment. This is indicated under kitchen facilities.
Black Friday Week runs from Tuesday, Nov. 22 through Monday, Nov. 28, 2022. The Black Friday deals are only valid during this week, with a different, exclusive deal every day.
How much Black Friday discount you get depends on the deal you book. So be sure to check the terms and conditions of our Black Friday deals carefully.
It is allowed to have meals or packages delivered to the holiday park. The reception will take it for you. You are, however, responsible for the (on time) collection of the delivered packages or meals.
There are currently no measures against COVID-19 at our holiday parks. So you can simply enjoy your holiday at EuroParcs without restrictions.
If you have paid a deposit, you will receive the deposit back within 3 weeks to the IBAN number known to us. You do not have to do anything yourself.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. Customer service is available from Monday to Friday from 08:30 to 20:00 and on weekends from 08:30 to 17:00.
If you arrive after reception closing time, please contact us. The park can then arrange with you personally how to check in.
Generally, you will then receive a code of the safe from which you can take your key or key card.
If you want to redeem a gift voucher from EuroParcs, you need to contact [email protected]. Take a picture of the front and back of your gift voucher and add it to the attachment of your e-mail. We will be happy to help you!
The reservation fee is included in the rental price.
You will keep the Black Friday discount if the change in your reservation remains within the promotion conditions. Please read these carefully before changing your reservation. If the changes do not remain within the promotion discounts, the discount will expire.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
It is only possible to create a My EuroParcs account when you have made a booking or reservation at EuroParcs.
After you have made a booking, you will receive a booking confirmation in your mailbox. This confirmation contains a link to My EuroParcs with which you can create a password for your account.
During Black Friday Week, only discounts and discount codes from Wednesday's and Sunday's Black Friday deals apply. All other discounts are excluded.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
At EuroParcs, arrival and departure days are generally Mondays and Fridays. Check-in is possible from 3 pm and check-out until 10 am.
If you have booked a camping pitch, you can move into the pitch from 1 pm on the day of arrival and leave it by 12 noon on the day of departure.
During holidays (Easter, Ascension, Whitsun, Christmas and New Year's Eve) different arrival and departure days apply.
You can park 1 car at or near the holiday home. Some larger holiday homes have space for several cars.
Black Friday Week runs from Tuesday, Nov. 22 through Monday, Nov. 28, 2022. During this week, you can book a different, exclusive deal every day.
Black Friday deals are valid based on availability and on the terms of the specific deals. These may vary from deal to deal, so pay close attention to the terms and conditions.
The exclusive Black Friday deals can only be booked at EuroParcs itself.
At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.
If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.
The facilities of our holiday parks differ per park. All facilities are listed on the webpage of each holiday park. From the homepage you can easily click on the park you want to know more about. If you have any questions about the facilities of one of the holiday parks, please call the reception of the relevant park. We are happy to help you!
At EuroParcs, we offer you the option to specify a specific holiday home or camping pitch during your booking for a one-off extra fee. This way, you are guaranteed to stay at your preferred spot.
For holiday homes, the preferential charge for a house number is €35
For mobile home or camping pitches, the preference fee is €25
The preferential charge for specific features or facilities in a home or camping pitch is €27.50 If, for any reason, we are unable to guarantee you this specific holiday home or camping pitch, we will contact you. We will look for a suitable alternative or you will receive a refund of your preference fee.
No, a towel package is not included as standard in your stay. You can book an extra package when you make your reservation for €6.75 per package or during your stay via My EuroParcs or at reception.
The towel package consists of one large and one small towel.
All important (emergency) numbers can be found in the EuroParcs app and in your welcome booklet, which you get from reception when you check in. Think of numbers of the reception, the nearest GP, vet and police station.
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
If we do not receive payment within 2 weeks of the written reminder, the booking will be cancelled. Any costs incurred for the booking will then be charged.
See article 5 and 6 of the RECRON-conditions for all conditions regarding payments.
You can find the address details and phone number of the nearest vet in the EuroParcs app or in your welcome booklet, which you received upon arrival.
No, there is no dog camera or something like a baby monitor. Should you need one during your stay, you will have to bring it yourself.
In My EuroParcs you can book the following additional items:
Children's furniture
Extra bed linen package
Towel package
Kitchen towel package
Beds made on arrival
Food boxes
You can also book extra persons and pets.
You can easily change the date of your booking yourself at My EuroParcs.
When you change the date of your booking, you always pay at least the amount of your original booking. If the price is higher than the original date, you pay the difference in price. If your new booking has a lower price, you will not get this difference back.
The above also applies if you only want to change your accommodation on the same date.
You can change your booking without a change fee up to 28 days before arrival. If you want to change your booking within 28 days before arrival, the costs are 10% of the rental rate (excluding cleaning costs, bed linen, tourist tax, etc.).
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
You can book a Tiny Office by filling in the contact form of the Customer Contact Center. Choose whether you want to book a Tiny Office at EuroParcs De Zanding or EuroParcs Spaarnwoude and select 'Tiny Office' in the subject line. The Tiny offices can also be booked through the receptions of EuroParcs De Zanding and EuroParcs Spaarnwoude.
Tiny Offices can be used by guests and owners, but also if you are not staying at the park. If you are not staying at the holiday park itself, please fill in the contact form, select EuroParcs De Zanding or EuroParcs Spaarnwoude and the subject 'Tiny Office'. The Tiny Offices can be reserved per half day for a fee.
Your assistance dog is welcome at the holiday park. You don't have to pay anything extra for this. If you want to bring your assistance dog to EuroParcs for free, you can send an e-mail to [email protected] to make your booking.
All accommodations have different interiors. Interior and exterior may therefore differ for each holiday home and house type.
Upon departure, we kindly ask you to think of the following things:
Leave the property broom clean
Dispose of your household waste at the environmental park
Empty the fridge and dishwasher
Collect linen in a pillowcase
Hand in your key or key card at reception or leave it in the letterbox provided.
Also watch our check-out video.
Any costs incurred by the park management for the above work will be charged to the tenant(s).
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
Yes, you can unsubscribe from the newsletter at any time. You will find the unsubscribe button at the bottom of the mail.
Yes, at all EuroParcs holiday parks your dog must be on a leash.
Some holiday parks have special waste bins where you can deposit your dog's waste. On most holiday parks, you can use the general waste bins.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
Most of the roads are asphalt, but it varies per park whether there is more asphalt or grass. In a number of parks, there is both grass and asphalt.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
You don't need to enter a discount code for all Black Friday deals. But please note, to receive your discount, this is required for the Wednesday and Sunday deals!
You can find the discount codes on the webpage of these deals.
If you have a complaint after your stay, please share it with us by sending an e-mail to [email protected]. We are happy to help you.
Yes, we have a number of disabled homes at our holiday parks. These are (partly) adapted and made wheelchair-accessible with, for example, wide doors and grab rails at the sanitary facilities.
You can easily find our disabled accommodations by selecting the search filter 'suitable for disabled' in the 'search & book'. This can be found under 'about your accommodation', then under 'personal preferences'.
No, there is no dog kennel in the holiday home. Should you need one during your stay, you will have to bring it yourself.
With the EuroParcs app you always have all the information you need at hand during your stay. In the EuroParcs app, you can find the following information:
Practical information about your vacation park
Information about all facilities and opening hours
The park map
The entertainment and activity program The best trips in the area (with discount)
Furthermore, with the EuroParcs app you can:
Book facilities Sign up for activities and children's entertainment
Your dog is welcome at EuroParcs holiday parks and campsites! If you add your dog to your travel group, you will automatically see only the accommodations where your dog is welcome.
At EuroParcs Gulperberg, your dog is not welcome in the holiday home, but it is welcome at the holiday park and campsite.
You cannot change your booking in the EuroParcs app. However, you can log in to My EuroParcs in the app. This is the environment where you can easily change your bookings yourself.
At most holiday parks, your dog is welcome in the restaurant and/or terrace. At only a few parks is your dog not welcome the catering facilities:
EuroParcs Aan de Maas
EuroParcs Poort van Maastricht (welcome on the terrace)
EuroParcs Gulperberg (welcome on the terrace)
EuroParcs De Achterhoek (welcome on the terrace)
EuroParcs Limburg (welcome on the terrace)
EuroParcs Bad Hulckesteijn (welcome on the terrace)
EuroParcs De Kraaijenbergse Plassen (welcome on the terrace)
EuroParcs De Rijp (welcome on the terrace)
EuroParcs De Wije Werelt (welcome on the terrace)
EuroParcs De Woudhoeve (welcome on the terrace)
EuroParcs Zuiderzee (welcome on the terrace)
EuroParcs Parc du Soleil (welcome on the terrace)
EuroParcs Het Amsterdamse Bos
EuroParcs Poort van Amsterdam (welcome on the terrace)
EuroParcs Kaatsheuvel (welcome on the terrace)
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on 'Bring your dog on holiday?' under the facilities of the park page.
No, there is no dog shower at a holiday home.
At EuroParcs Brunssummerheide and EuroParcs Zilverstrand there is a dog shower for general use at the holiday park.
If you want to stay in your own holiday home, you may contact EuroParcs' Owner Contact Department. This can be done via Topdesk, for which you have an account.
Are you considering investing in your own holiday home at EuroParcs? Then you're in good hands with us. Take a look at EuroParcs Sales website for more information on, among other things, the offer, returns and the latest developments.
Would you like to contact EuroParcs Sales directly? Then fill in the contact form or call us on 088 07 08 000.
If you would like to make a booking for a period longer than 3 weeks, please contact the StayXL department. You can do this by sending an e-mail to [email protected] or by calling 088 070 82 20.
At EuroParcs, we have several vacancies, both at our holiday parks and at our head office. You can also fill in an open application form at EuroParcs. This allows us to contact you if a vacancy comes up that might suit you!
At EuroParcs, we also have versatile internships, where you can learn a lot in a short time! During your internship, you will be given plenty of space and guidance to show and develop your talents. Who knows, we might even offer you a job after your internship!
The former Duinresorts have their own 'my environment'. You cannot log in to My EuroParcs if you have booked at one of the following EuroParcs holiday parks:
The standard bed linen packages and tourist taxes must be paid directly when making your booking.
If you wish to book extra bed linen packages or other extras during your stay, you can settle this during reception.
If you have made a business booking or have a long stay at EuroParcs, you cannot log in to My EuroParcs to manage your booking yourself. If you want to change something in your booking, we would like to ask you to send an e-mail or call StayXL on 088 070 82 20.
The EuroParcs app can be downloaded and used by anyone, even if you haven't made a booking with EuroParcs (yet). You don't need to create an account here either.
Children's furniture is not standard in the holiday homes. You need to book this at 'extras' during your booking process. You can book the following children's furniture:
Camping bed
Playpen
High chair
Baby bath
All bungalows, chalets and glamping tents are equipped with garden furniture. For some special accommodation, such as hiker's huts or camping pitches, this is not the case.
You can find what kind of garden furniture is available at your holiday home under 'facilities' on the webpage of your chosen accommodation.
It is useful to know in advance whether there is a mop in the house in case of accidents. You can find this under the heading 'take your dog on holiday' on the webpage of your holiday park.
During this promotion, you will receive the following discounts on your stay between July 6 and September 11, 2023:
20% discount on a midweek
25% discount on a weekend
30% discount on a week or longer
Early booking Summer holidays are bookable until January 8.
You will receive early booking discount on your stay between July 6 and September 11, 2023.
The Early Bird Summer Holiday discount is unfortunately not valid for camping pitches.
All open vacancies can be found here.
If you create an account on My EuroParcs, you can do the following yourself:
Change a booking
Cancel a booking
Book extras
Payments
You can also find all the information about your holiday park and accommodation.
Please note: you can only create a My EuroParcs account if you have made a booking with EuroParcs.
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
Unfortunately, you cannot book extra guests via My EuroParcs. This is only possible by calling the Customer Contact Centre on 088 070 8090.
While booking online, you need to pay online using iDeal, mastercard and VISA, among others. Payment is subject to the following conditions:
When booking more than 6 weeks before arrival, you pay 30% of the invoice amount and the remaining amount 6 weeks before arrival.
If you book within 6 weeks before arrival, you must pay the full amount online immediately. online.
If payment is not made, we will send you a reminder. If payment is not made, your reservation will be cancelled and you will receive a cancellation invoice. There is a charge for this. All payment conditions can be found in Article 5 of the RECRON terms and conditions.
Every EuroParcs holiday park and every accommodation has a Wi-Fi connection and can be used free of charge. Our parks are located in the middle of nature, so keep in mind that the speed and range may be less than you are used to at home. If you have problems logging in or have questions about the Wi-Fi connection, you can always contact the reception.
At many of our parks you can rent regular bicycles and children's bicycles. You can find out whether there is a bicycle rental service on the page of the park where you want to stay. You can also rent an e-chopper at many of our parks. For this you must be in possession of a valid driver's license.
This differs per holiday park. You can find this at the facilities on the webpage and on the map of the park where you are staying.
We cannot answer this question on the website because your house number is only known upon arrival. If you want to be guaranteed a particular house number, you can book a house number with preference (€35) when making the booking.
In general, the length of the beds in our holiday homes are 2m. This is the standard. If this is smaller, this is specifically indicated at the holiday park and the type of housing. An example of this is EuroParcs De Biesbosch: here some house numbers have beds with a length of 1.80 m.
Our holiday homes often have a filter coffee maker, Nespresso Professional Machine, Senseo or a bean machine. Which coffee machine your holiday home has can be found under kitchen facilities on the webpage of your holiday home. If you have already booked and log in to My EuroParcs, you can find it under 'My bookings'.
On the webpage of your stay or in My EuroParcs under 'my bookings', you can find out whether your accommodation has an oven. This is indicated under kitchen facilities.
When you add a pet to your travel group when making your booking, you will automatically only see the accommodations in which pets are allowed. This ensures that you can take your pet(s) with you to the park. There is, however, a surcharge per pet per night. You have to add your pet to your travel company when you make your reservation. The surcharge will be displayed during your booking. Please note, your pet can only come with you when it's part of the travel company.
The main booker must be at least 18 years old and stay at the park himself. It is therefore not allowed for parents to make a booking for children and then not stay at the park themselves.
Yes, your pet is welcome (on a leash) at all holiday parks.
When the accommodation allows pets, a maximum of 2 pets per holiday home are allowed. Pet-free homes are also available. You can indicate your preference when making your reservation.
There is, however, a surcharge per pet per night. You have to add your pet to your travel company when you make your reservation. The surcharge will be displayed during your booking. Please note, your pet can only come with you when it's part of the travel company.
At EuroParcs Gulperberg, pets are not allowed in the holiday homes.
It is possible to stay in a EuroParcs holiday home for a longer period. This is possible, for example, if you are moving or renovating, or because of other circumstances. You can request this from our StayXL department by sending an e-mail to [email protected] or by calling 088 070 82 20.
At EuroParcs, it is possible to book several cottages next to each other. This allows two families to stay next to each other. You can indicate your preferred house number when making your booking. This costs € 35 per booking. You do this for both reservations. You can see the house numbers on the map.
If you are looking for one or more properties for a large group, EuroParcs offers several options! For example, we have several group accommodations suitable for groups of up to 31 people.
EuroParcs also offers options for, for example, a company outing, staff party, family weekend, festival visit, study weekend or sailing camp. For more information, please visit EuroParcs Business.
You can easily cancel your booking yourself online at My EuroParcs.
Depending on the period before your check-in date, the following fees apply:
More than 3 months before check-in: 15% of the total amount
Within 3 to 2 months before check-in: 50% of the total amount
Within 2 months to 1 month before check-in: 75% of the total amount
Within 1 month before check-in: 90% of the total amount
Cancellation on the day of arrival: 100% of the total amount
For full details, please refer to article 6 of the RECRON-voorwaarden.
Unfortunately, we cannot help you with this, as the travel provider where you booked your stay manages your booking. We cannot make changes to it. Please contact the relevant travel provider to make changes to your booking.
To help you better in the future, we advise you to book directly with EuroParcs next time.
Holiday with pets
You can find the address details and phone number of the nearest vet in the EuroParcs app or in your welcome booklet, which you received upon arrival.
No, there is no dog camera or something like a baby monitor. Should you need one during your stay, you will have to bring it yourself.
Your assistance dog is welcome at the holiday park. You don't have to pay anything extra for this. If you want to bring your assistance dog to EuroParcs for free, you can send an e-mail to [email protected] to make your booking.
Yes, at all EuroParcs holiday parks your dog must be on a leash.
Some holiday parks have special waste bins where you can deposit your dog's waste. On most holiday parks, you can use the general waste bins.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
Most of the roads are asphalt, but it varies per park whether there is more asphalt or grass. In a number of parks, there is both grass and asphalt.
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on "Holiday with your dog?" under the facilities of the park page.
No, there is no dog kennel in the holiday home. Should you need one during your stay, you will have to bring it yourself.
Your dog is welcome at EuroParcs holiday parks and campsites! If you add your dog to your travel group, you will automatically see only the accommodations where your dog is welcome.
At EuroParcs Gulperberg, your dog is not welcome in the holiday home, but it is welcome at the holiday park and campsite.
At most holiday parks, your dog is welcome in the restaurant and/or terrace. At only a few parks is your dog not welcome the catering facilities:
EuroParcs Aan de Maas
EuroParcs Poort van Maastricht (welcome on the terrace)
EuroParcs Gulperberg (welcome on the terrace)
EuroParcs De Achterhoek (welcome on the terrace)
EuroParcs Limburg (welcome on the terrace)
EuroParcs Bad Hulckesteijn (welcome on the terrace)
EuroParcs De Kraaijenbergse Plassen (welcome on the terrace)
EuroParcs De Rijp (welcome on the terrace)
EuroParcs De Wije Werelt (welcome on the terrace)
EuroParcs De Woudhoeve (welcome on the terrace)
EuroParcs Zuiderzee (welcome on the terrace)
EuroParcs Parc du Soleil (welcome on the terrace)
EuroParcs Het Amsterdamse Bos
EuroParcs Poort van Amsterdam (welcome on the terrace)
EuroParcs Kaatsheuvel (welcome on the terrace)
Would you like to know more about your holiday with the dog at your favourite holiday park? Then click on 'Bring your dog on holiday?' under the facilities of the park page.
No, there is no dog shower at a holiday home.
At EuroParcs Brunssummerheide and EuroParcs Zilverstrand there is a dog shower for general use at the holiday park.
It is useful to know in advance whether there is a mop in the house in case of accidents. You can find this under the heading 'take your dog on holiday' on the webpage of your holiday park.
When you add a pet to your travel group when making your booking, you will automatically only see the accommodations in which pets are allowed. This ensures that you can take your pet(s) with you to the park. There is, however, a surcharge per pet per night. You have to add your pet to your travel company when you make your reservation. The surcharge will be displayed during your booking. Please note, your pet can only come with you when it's part of the travel company.
Yes, your pet is welcome (on a leash) at all holiday parks.
When the accommodation allows pets, a maximum of 2 pets per holiday home are allowed. Pet-free homes are also available. You can indicate your preference when making your reservation.
There is, however, a surcharge per pet per night. You have to add your pet to your travel company when you make your reservation. The surcharge will be displayed during your booking. Please note, your pet can only come with you when it's part of the travel company.
At EuroParcs Gulperberg, pets are not allowed in the holiday homes.
Corona
There are currently no measures against COVID-19 at our holiday parks. So you can simply enjoy your holiday at EuroParcs without restrictions.
Owners
If you want to stay in your own holiday home, you may contact EuroParcs' Owner Contact Department. This can be done via Topdesk, for which you have an account.
Are you considering investing in your own holiday home at EuroParcs? Then you're in good hands with us. Take a look at EuroParcs Sales website for more information on, among other things, the offer, returns and the latest developments.
Would you like to contact EuroParcs Sales directly? Then fill in the contact form or call us on 088 07 08 000.
Work at EuroParcs
At EuroParcs, we have several vacancies, both at our holiday parks and at our head office. You can also fill in an open application form at EuroParcs. This allows us to contact you if a vacancy comes up that might suit you!
At EuroParcs, we also have versatile internships, where you can learn a lot in a short time! During your internship, you will be given plenty of space and guidance to show and develop your talents. Who knows, we might even offer you a job after your internship!
All open vacancies can be found here.
My EuroParcs
It is only possible to create a My EuroParcs account when you have made a booking or reservation at EuroParcs.
After you have made a booking, you will receive a booking confirmation in your mailbox. This confirmation contains a link to My EuroParcs with which you can create a password for your account.
In My EuroParcs you can book the following additional items:
Children's furniture
Extra bed linen package
Towel package
Kitchen towel package
Beds made on arrival
Food boxes
You can also book extra persons and pets.
The former Duinresorts have their own 'my environment'. You cannot log in to My EuroParcs if you have booked at one of the following EuroParcs holiday parks:
If you have made a business booking or have a long stay at EuroParcs, you cannot log in to My EuroParcs to manage your booking yourself. If you want to change something in your booking, we would like to ask you to send an e-mail or call StayXL on 088 070 82 20.
If you create an account on My EuroParcs, you can do the following yourself:
Change a booking
Cancel a booking
Book extras
Payments
You can also find all the information about your holiday park and accommodation.
Please note: you can only create a My EuroParcs account if you have made a booking with EuroParcs.
Long stay
If you would like to make a booking for a period longer than 3 weeks, please contact the StayXL department. You can do this by sending an e-mail to [email protected] or by calling 088 070 82 20.
It is possible to stay in a EuroParcs holiday home for a longer period. This is possible, for example, if you are moving or renovating, or because of other circumstances. You can request this from our StayXL department by sending an e-mail to [email protected] or by calling 088 070 82 20.
EuroParcs app
With the EuroParcs app you always have all the information you need at hand during your stay. In the EuroParcs app, you can find the following information:
Practical information about your vacation park
Information about all facilities and opening hours
The park map
The entertainment and activity program The best trips in the area (with discount)
Furthermore, with the EuroParcs app you can:
Book facilities Sign up for activities and children's entertainment
You cannot change your booking in the EuroParcs app. However, you can log in to My EuroParcs in the app. This is the environment where you can easily change your bookings yourself.
The EuroParcs app can be downloaded and used by anyone, even if you haven't made a booking with EuroParcs (yet). You don't need to create an account here either.
Parks and facilities
To make you feel as safe as possible during your stay, the park is supervised by the park management. In the event of an (emergency) situation, you can call the emergency number of the park. You will receive this number from the reception when you check in.
The facilities of our holiday parks differ per park. All facilities are listed on the webpage of each holiday park. From the homepage you can easily click on the park you want to know more about. If you have any questions about the facilities of one of the holiday parks, please call the reception of the relevant park. We are happy to help you!
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
Every EuroParcs holiday park and every accommodation has a Wi-Fi connection and can be used free of charge. Our parks are located in the middle of nature, so keep in mind that the speed and range may be less than you are used to at home. If you have problems logging in or have questions about the Wi-Fi connection, you can always contact the reception.
At many of our parks you can rent regular bicycles and children's bicycles. You can find out whether there is a bicycle rental service on the page of the park where you want to stay. You can also rent an e-chopper at many of our parks. For this you must be in possession of a valid driver's license.
This differs per holiday park. You can find this at the facilities on the webpage and on the map of the park where you are staying.
Promotions & packages
These exclusive, daily changing Black Friday deals can only be booked from Tuesday, Nov. 22 through Monday, Nov. 28, 2022. If you booked on a different date, you cannot take advantage of the Black Friday discount.
Black Friday Week runs from Tuesday, Nov. 22 through Monday, Nov. 28, 2022. The Black Friday deals are only valid during this week, with a different, exclusive deal every day.
How much Black Friday discount you get depends on the deal you book. So be sure to check the terms and conditions of our Black Friday deals carefully.
You will keep the Black Friday discount if the change in your reservation remains within the promotion conditions. Please read these carefully before changing your reservation. If the changes do not remain within the promotion discounts, the discount will expire.
During Black Friday Week, only discounts and discount codes from Wednesday's and Sunday's Black Friday deals apply. All other discounts are excluded.
Black Friday Week runs from Tuesday, Nov. 22 through Monday, Nov. 28, 2022. During this week, you can book a different, exclusive deal every day.
Black Friday deals are valid based on availability and on the terms of the specific deals. These may vary from deal to deal, so pay close attention to the terms and conditions.
The exclusive Black Friday deals can only be booked at EuroParcs itself.
You don't need to enter a discount code for all Black Friday deals. But please note, to receive your discount, this is required for the Wednesday and Sunday deals!
You can find the discount codes on the webpage of these deals.
During this promotion, you will receive the following discounts on your stay between July 6 and September 11, 2023:
20% discount on a midweek
25% discount on a weekend
30% discount on a week or longer
You will receive early booking discount on your stay between July 6 and September 11, 2023.
The Early Bird Summer Holiday discount is unfortunately not valid for camping pitches.
Payments
You pay for your stay in advance with iDeal, mastercard and VISA, among others, and you cannot pay on site.
Extras for during your stay, such as bicycles, extra linen or groceries can be paid on site.
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
If you have paid a deposit, you will receive the deposit back within 3 weeks to the IBAN number known to us. You do not have to do anything yourself.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. Customer service is available from Monday to Friday from 08:30 to 20:00 and on weekends from 08:30 to 17:00.
If you want to redeem a gift voucher from EuroParcs, you need to contact [email protected]. Take a picture of the front and back of your gift voucher and add it to the attachment of your e-mail. We will be happy to help you!
The reservation fee is included in the rental price.
If we do not receive payment within 2 weeks of the written reminder, the booking will be cancelled. Any costs incurred for the booking will then be charged.
See article 5 and 6 of the RECRON-conditions for all conditions regarding payments.
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
The standard bed linen packages and tourist taxes must be paid directly when making your booking.
If you wish to book extra bed linen packages or other extras during your stay, you can settle this during reception.
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
While booking online, you need to pay online using iDeal, mastercard and VISA, among others. Payment is subject to the following conditions:
When booking more than 6 weeks before arrival, you pay 30% of the invoice amount and the remaining amount 6 weeks before arrival.
If you book within 6 weeks before arrival, you must pay the full amount online immediately. online.
If payment is not made, we will send you a reminder. If payment is not made, your reservation will be cancelled and you will receive a cancellation invoice. There is a charge for this. All payment conditions can be found in Article 5 of the RECRON terms and conditions.
Arrival & departure
If you arrive after reception closing time, please contact us. The park can then arrange with you personally how to check in.
Generally, you will then receive a code of the safe from which you can take your key or key card.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
At EuroParcs, arrival and departure days are generally Mondays and Fridays. Check-in is possible from 3 pm and check-out until 10 am.
If you have booked a camping pitch, you can move into the pitch from 1 pm on the day of arrival and leave it by 12 noon on the day of departure.
During holidays (Easter, Ascension, Whitsun, Christmas and New Year's Eve) different arrival and departure days apply.
At EuroParcs there are no specific arrival and departure days (outside of holidays) for pitches.
If you go camping at EuroParcs, you can move into your pitch from 1 PM on the day of arrival. On the day of departure, you must leave your pitch tidied up before 12 AM.
On the day of arrival and departure, you can simply use the facilities at EuroParcs. Even before you have checked in and after you have checked out.
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
Upon departure, we kindly ask you to think of the following things:
Leave the property broom clean
Dispose of your household waste at the environmental park
Empty the fridge and dishwasher
Collect linen in a pillowcase
Hand in your key or key card at reception or leave it in the letterbox provided.
Also watch our check-out video.
Any costs incurred by the park management for the above work will be charged to the tenant(s).
If you have a complaint after your stay, please share it with us by sending an e-mail to [email protected]. We are happy to help you.
During your stay
It is allowed to have meals or packages delivered to the holiday park. The reception will take it for you. You are, however, responsible for the (on time) collection of the delivered packages or meals.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. Customer service is available from Monday to Friday from 08:30 to 20:00 and on weekends from 08:30 to 17:00.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
No, a towel package is not included as standard in your stay. You can book an extra package when you make your reservation for €6.75 per package or during your stay via My EuroParcs or at reception.
The towel package consists of one large and one small towel.
All important (emergency) numbers can be found in the EuroParcs app and in your welcome booklet, which you get from reception when you check in. Think of numbers of the reception, the nearest GP, vet and police station.
After you have checked in, you will receive a welcome pack from reception. This contains the following handy items:
Small dishwashing brush
Dishcloth
Rubbish bag
Toilet roll
Mini bottle detergent
Dishwasher tablets
Other questions
You can book a Tiny Office by filling in the contact form of the Customer Contact Center. Choose whether you want to book a Tiny Office at EuroParcs De Zanding or EuroParcs Spaarnwoude and select 'Tiny Office' in the subject line. The Tiny offices can also be booked through the receptions of EuroParcs De Zanding and EuroParcs Spaarnwoude.
Tiny Offices can be used by guests and owners, but also if you are not staying at the park. If you are not staying at the holiday park itself, please fill in the contact form, select EuroParcs De Zanding or EuroParcs Spaarnwoude and the subject 'Tiny Office'. The Tiny Offices can be reserved per half day for a fee.
Bookings
Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.
You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. Customer service is available from Monday to Friday from 08:30 to 20:00 and on weekends from 08:30 to 17:00.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
At EuroParcs, we offer you the option to specify a specific holiday home or camping pitch during your booking for a one-off extra fee. This way, you are guaranteed to stay at your preferred spot.
For holiday homes, the preferential charge for a house number is €35
For mobile home or camping pitches, the preference fee is €25
The preferential charge for specific features or facilities in a home or camping pitch is €27.50 If, for any reason, we are unable to guarantee you this specific holiday home or camping pitch, we will contact you. We will look for a suitable alternative or you will receive a refund of your preference fee.
You can easily change the date of your booking yourself at My EuroParcs.
When you change the date of your booking, you always pay at least the amount of your original booking. If the price is higher than the original date, you pay the difference in price. If your new booking has a lower price, you will not get this difference back.
The above also applies if you only want to change your accommodation on the same date.
You can change your booking without a change fee up to 28 days before arrival. If you want to change your booking within 28 days before arrival, the costs are 10% of the rental rate (excluding cleaning costs, bed linen, tourist tax, etc.).
If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.
EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person.
If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.
Unfortunately, you cannot book extra guests via My EuroParcs. This is only possible by calling the Customer Contact Centre on 088 070 8090.
The main booker must be at least 18 years old and stay at the park himself. It is therefore not allowed for parents to make a booking for children and then not stay at the park themselves.
Yes, your pet is welcome (on a leash) at all holiday parks.
When the accommodation allows pets, a maximum of 2 pets per holiday home are allowed. Pet-free homes are also available. You can indicate your preference when making your reservation.
There is, however, a surcharge per pet per night. You have to add your pet to your travel company when you make your reservation. The surcharge will be displayed during your booking. Please note, your pet can only come with you when it's part of the travel company.
At EuroParcs Gulperberg, pets are not allowed in the holiday homes.
At EuroParcs, it is possible to book several cottages next to each other. This allows two families to stay next to each other. You can indicate your preferred house number when making your booking. This costs € 35 per booking. You do this for both reservations. You can see the house numbers on the map.
If you are looking for one or more properties for a large group, EuroParcs offers several options! For example, we have several group accommodations suitable for groups of up to 31 people.
EuroParcs also offers options for, for example, a company outing, staff party, family weekend, festival visit, study weekend or sailing camp. For more information, please visit EuroParcs Business.
You can easily cancel your booking yourself online at My EuroParcs.
Depending on the period before your check-in date, the following fees apply:
More than 3 months before check-in: 15% of the total amount
Within 3 to 2 months before check-in: 50% of the total amount
Within 2 months to 1 month before check-in: 75% of the total amount
Within 1 month before check-in: 90% of the total amount
Cancellation on the day of arrival: 100% of the total amount
For full details, please refer to article 6 of the RECRON-voorwaarden.
Unfortunately, we cannot help you with this, as the travel provider where you booked your stay manages your booking. We cannot make changes to it. Please contact the relevant travel provider to make changes to your booking.
To help you better in the future, we advise you to book directly with EuroParcs next time.
Accommodations
The presence of an inventory list in the holiday home varies from one park to another. If the inventory list is present, you can easily find it in the accommodation. If your inventory is not complete upon arrival, you should report this to reception as soon as possible.
Smoking is not allowed in all accommodations. Smoking is only allowed outside the accommodation, for example on the terrace or in the garden of the holiday home. If there is no ashtray in the accommodation, you can get one at the reception.
On the webpage of your accommodation or in My EuroParcs under 'my bookings', you can find out whether your accommodation has a freezer or a fridge with a freezer compartment. This is indicated under kitchen facilities.
Most chalets, bungalows and glamping tents have their own Wi-Fi router. You can find the location of the password in the EuroParcs app under park info, then choose 'at the park'. The location of the Wi-Fi password can also be found in the welcome information booklet, which you receive from reception upon arrival.
There is also a public wifi connection at the holiday park for which you do not need a password.
No. Towels are not included in the bed linen package. For towels, you can order an extra towel package during the booking process. More information about the inventory of your holiday home can be found on the page of the accommodation in question.
You can park 1 car at or near the holiday home. Some larger holiday homes have space for several cars.
All accommodations have different interiors. Interior and exterior may therefore differ for each holiday home and house type.
Yes, we have a number of disabled homes at our holiday parks. These are (partly) adapted and made wheelchair-accessible with, for example, wide doors and grab rails at the sanitary facilities.
You can easily find our disabled accommodations by selecting the search filter 'suitable for disabled' in the 'search & book'. This can be found under 'about your accommodation', then under 'personal preferences'.
Children's furniture is not standard in the holiday homes. You need to book this at 'extras' during your booking process. You can book the following children's furniture:
Camping bed
Playpen
High chair
Baby bath
All bungalows, chalets and glamping tents are equipped with garden furniture. For some special accommodation, such as hiker's huts or camping pitches, this is not the case.
You can find what kind of garden furniture is available at your holiday home under 'facilities' on the webpage of your chosen accommodation.
We cannot answer this question on the website because your house number is only known upon arrival. If you want to be guaranteed a particular house number, you can book a house number with preference (€35) when making the booking.
In general, the length of the beds in our holiday homes are 2m. This is the standard. If this is smaller, this is specifically indicated at the holiday park and the type of housing. An example of this is EuroParcs De Biesbosch: here some house numbers have beds with a length of 1.80 m.
Our holiday homes often have a filter coffee maker, Nespresso Professional Machine, Senseo or a bean machine. Which coffee machine your holiday home has can be found under kitchen facilities on the webpage of your holiday home. If you have already booked and log in to My EuroParcs, you can find it under 'My bookings'.
On the webpage of your stay or in My EuroParcs under 'my bookings', you can find out whether your accommodation has an oven. This is indicated under kitchen facilities.
Didn't find the answer you're looking for? Please contact our Customer Contact Center
Opening hours
- Sunday available 08:30 to 17:00
- Monday to Friday available 08:30 to 20:00
- Saturday available 08:30 to 17:00