Frequently asked questions

While booking online, you need to pay online using iDeal, mastercard and VISA, among others. Payment is subject to the following conditions:

• When booking more than 6 weeks before arrival, you pay 30% of the invoice amount and the remaining amount 6 weeks before arrival.
• If you book within 6 weeks before arrival, you must pay the full amount online immediately. online.
• If no payment is made, you will receive a reminder from us. If a (down) payment is not made, we are forced to cancel your reservation against the applicable cancellation conditions as stated in the RECRON. There are costs involved. All payment conditions can be found in Article 5 of the RECRON terms and conditions.

Yes, you can. Please note that the transaction amount will be charged directly to your credit card at the time of the transaction.

If we do not receive payment within 2 weeks of the written reminder, the booking will be cancelled. Any costs incurred for the booking will then be charged.

See article 5 and 6 of the RECRON-conditions for all conditions regarding payments.

It is not possible at EuroParcs to pay in terms or to request deferment of payment.

Yes, you can pay with your credit card at the parks if there is a pin machine available.

The reservation fee is included in the rental price.

You pay for your stay yourself in advance with, among other things, iDeal, master card and VISA and you cannot pay (cash) on site.

You can pay for extras during your stay, such as bicycles, extra linen packages or groceries, on the spot. You can pay this in cash, but banknotes of € 200 and € 500 are not accepted. Transactions of € 250 or more cannot be paid in cash.

If you have paid a deposit, you will receive the deposit back within 3 weeks to the IBAN number known to us. You do not have to do anything yourself.

EuroParcs may require a deposit in advance from all guests renting a holiday home. This amounts to a maximum of €100 per person*.

If everything in the accommodation appears to be in order after inspection, the (remaining) amount will be refunded to your account within 3 weeks. In case of damage or missing items, you will receive an invoice. You can use this when dealing with your insurance company.

Causing nuisance can also be a reason to withhold the deposit.

*Please note, at times of major events such as Dekmantel, Defqon, Awakenings or other festivals, a deposit of €500 per accommodation may be required.

Please contact the park you made a booking with. You can find the contact details on the reservation confirmation.

The standard bed linen packages and tourist taxes must be paid directly when making your booking.

If you wish to book extra bed linen packages or other extras during your stay, you can settle this during reception.

If you want to redeem a gift voucher from EuroParcs, you need to contact gastenservice@europarcs.nl. Take a picture of the front and back of your gift voucher and add it to the attachment of your e-mail. We will be happy to help you!

You can contact our customer service on +31 (0) 88 070 8090 or by filling in the contact form. The opening hours of our Customer Contact Centre can be found on the contact and questions page.

If you have not received payment confirmation from us after 72 hours, please contact our Customer Contact Centre.